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Experience Jobs in Las Vegas, NV

Last updated: 1 day ago
  • Promoted
Experience Manager

Experience Manager

Ulta BeautyHenderson, NV, United States
$28.50–$34.00 hourly
Full-time
A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, ...Show moreLast updated: 15 days ago
  • Promoted
Specialist Customer Experience

Specialist Customer Experience

Wynn Las VegasLas Vegas, NV, United States
Full-time
The Customer Experience Specialist is responsible for providing professional and courteous service to every guest while effectively communicating through multiple methods of correspondence to ensur...Show moreLast updated: 11 days ago
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Specialist - Customer Experience

Specialist - Customer Experience

Wynn ResortsLas Vegas, NV, United States
The Customer Experience Specialist is responsible for providing professional and courteous service to every guest while effectively communicating through multiple methods of correspondence to ensur...Show moreLast updated: 10 days ago
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Customer Experience Associate

Customer Experience Associate

Architectural Surfaces LLCLas Vegas, NV, United States
Full-time
Our deep industry experience and excellent reputation give us access to the finest quarries in the world, while our diverse customer base gives us the buying power to bring our customers top-qualit...Show moreLast updated: 10 days ago
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Guest Experience Guide

Guest Experience Guide

PursuitLas Vegas, NV, United States
$16.00 hourly
Full-time
As a Guest Experience Guide ('GEG'), you will be supporting the fun, engaging, efficient and safe movement of guests through the attraction. As GEG you will have the opportunity to build your skills...Show moreLast updated: 7 days ago
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Client Experience Manager II

Client Experience Manager II

AmTrust FinancialLas Vegas, NV, United States
US-NV-Las Vegas | US-UT-Salt Lake City | US-CA-Irvine | US-AZ-Scottsdale.The Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout th...Show moreLast updated: 25 days ago
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Customer Experience Team Member

Customer Experience Team Member

Lucky GunnerLas Vegas, NV, United States
$14.00–$15.00 hourly
Part-time
Do you enjoy the flexibility of working from home? LuckyGunner.Americans buy ammo online, and we need help further disrupting the industry. We are seeking a passionate, service-oriented individual f...Show moreLast updated: 8 days ago
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Customer Experience Associate

Customer Experience Associate

Architectural Surfaces GroupLas Vegas, NV, US
Full-time
Our deep industry experience and excellent reputation give us access to the finest quarries in the world, while our diverse customer base gives us the buying power to bring our customers top-qualit...Show moreLast updated: 12 days ago
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Resident Experience Specialist

Resident Experience Specialist

Lyon Management Group, Inc.Las Vegas, NV, US
$18.00 hourly
Part-time
Lyon Living proudly offers the following benefits : .New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team?. We are committed to delivering excellen...Show moreLast updated: 2 days ago
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Experienced Toddler Teacher

Experienced Toddler Teacher

The Learning ExperienceNorth Las Vegas, NV, United States
Full-time
We are seeking a passionate and dedicated Preschool Teacher to join our team.At The Learning Experience, you can have the opportunity to create a positive and engaging learning environment for pres...Show moreLast updated: 2 days ago
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Candidate Experience Advisor

Candidate Experience Advisor

Caesars EntertainmentLas Vegas, NV, US
Full-time
The Candidate Experience Advisor role supports the communication, execution, and program management efforts associated with enterprise-wide talent acquisition efforts within the Recruiting Strategy...Show moreLast updated: 3 days ago
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Customer Experience Manager

Customer Experience Manager

CarMaxHenderson, NV, United States
Full-time
At CarMax, we attribute our success to putting people first and doing what’s right.Your leadership will drive your team to deliver an iconic customer experience through executing our Professional S...Show moreLast updated: 3 days ago
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Customer Experience Associate

Customer Experience Associate

DraftKingsLas Vegas, NV, United States
Full-time
We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences.Our global team is trailblazing new markets, developing cutting-edge products, and shap...Show moreLast updated: 1 day ago
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People Experience Manager (HR)

People Experience Manager (HR)

Ten GroupLas Vegas, NV, US
Full-time
At Ten our goal is simple, to become the most trusted service business in the world.We are already the global market leader for lifestyle management and concierge services, providing services from ...Show moreLast updated: 3 days ago
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Guest Experience Guide

Guest Experience Guide

FlyOver Attractions by Pursuit CollectionLas Vegas, NV, United States
$16.00 hourly
Full-time
As a Guest Experience Guide, your goal is the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Flight Guide, Sales Reservationi...Show moreLast updated: 7 days ago
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Patient Experience Specialist

Patient Experience Specialist

Serenity HealthcareLas Vegas, NV, US
Full-time
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required.Through an innovative approach and patient-centered care, we are revolu...Show moreLast updated: 30+ days ago
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Customer Experience Agent

Customer Experience Agent

Kaptyn Inc.Las Vegas, NV, United States
Full-time
Transforming the shared mobility customer experience for good by managing a platform of sustainable vehicles and professional drivers. We are passionate about helping people reach their destination ...Show moreLast updated: 28 days ago
Experience Manager

Experience Manager

Ulta BeautyHenderson, NV, United States
15 days ago
Salary
$28.50–$34.00 hourly
Job type
  • Full-time
Job description

OVERVIEW :

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose a place of vision, mission, and lived valueswhere voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beautys mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES (

  • Essential Job Functions)

The EM is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :

Performance

  • Promote a culture of accountability to meet or exceed the stores goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
  • Drive company profitability through operational excellence, top-line sales growth and expense control.
  • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
  • Address underperforming metrics related to the stores services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
  • Support direct reports in developing and maintaining their clientele.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

    • People

  • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
  • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
  • Create an inclusive environment that inspires and encourages the growth and engagement of associates.
  • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
  • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
  • Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
  • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

    • Process

  • Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards for the store, including the Infection Control Policy.
  • Adhere to and enforce Ulta Beautys dress code.
  • Use the companys scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
  • Use the companys task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
  • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
  • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Utilize company programs, tools, and resources to drive store improvements.
  • Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

    • JOB QUALIFICATIONS

    Education

  • Bachelors degree is preferred
  • Cosmetology license and / or a cosmetology management license where required by state law

    • Experience

  • 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
  • Financial management : success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Cosmetology management : Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
  • Retail management : proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
  • Leadership management : experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

    • Skills

  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible / adaptable

    • SPECIAL POSITION REQUIREMENTS

  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
  • Attend corporate business meetings and conferences

    • WORKING CONDITIONS

  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, reaching, and twisting during shift
  • Frequent lifting and / or moving up to 25 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies

    • If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

    The pay range for this position is $28.50 - $34.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Companys bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page : https : / / careers.ulta.com / careers / about-us / benefits-and-career-development

    About :

    At Ulta Beauty (NASDAQ : ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beautys own private label. Ulta Beauty also offers a full-service salon in every store featuringhair, skin, brow, and make-up services.

    We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.