Position Overview : As a Customer Experience Specialist, you will be the first point of contact for our clients, playing a crucial role in the success of our business. You will be responsible for handling incoming calls, addressing and resolving concerns, efficiently transferring calls to agents, and ensuring that each client receives exceptional customer service.
Key Responsibilities :
Answering incoming calls in a professional and courteous manner.
Assisting clients with inquiries and concerns.
Efficiently transferring calls to appropriate agents or departments.
Providing accurate information about our products and services.
Maintaining a high level of professionalism and customer satisfaction.
Working collaboratively with team members to improve customer service processes.
Documenting and tracking customer interactions and transactions.
Qualifications :
Excellent phone etiquette.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment.
Proficient in basic computer applications.
A positive attitude and a commitment to providing outstanding customer service.
Previous customer service experience.
Benefits :
Competitive guaranteed hourly wage
Commission incentives for selling
401k with 3% employer matching contribution
Employee Healthcare through Cal Choice (employer covers 75% of EE)
Paid holidays for salaried positions
Competitive PTO package from date of hire
Company Health and Wellness plan
Standing / sitting work stations
45 year established insurance brokerage with niche markets