Experience Jobs in Pasadena, TX

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand fueled by green living sustainability radical honesty authenticity storytelling social responsibility and remarkable customer experiences. We make mattresses bedding products apparel and beauty products in California using the finest natural and organic materials.

The mission of Avocado is to be the worlds most sustainable brand - the pinnacle of certified organic mattresses luxury bedding and quality wood furniture.

As a mission driven company Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.

AGB fun facts :

Were a certified B Corp and Climate Neutral certified.

We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet.

Our products are organic certified by GOTS.

Our factories are powered by renewable energy and are approaching zero waste.

We care for nearly 200000 sheep and grow and produce our own natural latex from our own farms.

THE ROLE

Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Pasadena CA !

This is a non-exempt position meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!

Note on Location : You will be working on-site at our location in Pasadena California . This is not a remote position.

Note on Pay Transparency : The pay range for this role is $21.00 - $24.56 Hourly plus potential monthly bonus.

WHAT YOULL BE WORKING ON

Overall

Work with team and individually to meet and exceed sales targets and KPIs.

Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.

Bring a customer centered approach to executing on sales goals.

Accept and implement coaching and feedback to achieve individual and team performance goals.

Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!

Record and relay recurring customer feedback and insights to internal teams such as tech marketing design and product in order to constantly improve the customer experience.

Collaborate with teams such as customer experience production and logistics in order to maintain a low return rate

Perform other duties as assigned.

Retail

Engage in daily in person sales activities including conducting sales through chats phones and virtual appointments.

Ensure the sales floor windows displays and back stock areas are kept clean organized and visually appealing at all times.

Assist with planning and executing events & community programs.

Assist with suggesting methods to improve area operations efficiency and service.

Ability to lift 200 lbs. and be on your feet all day.

Digital

Engage in daily digital sales activities including conducting sales through chats phones and virtual appointments.

Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.

Assist team with managing the daily workload of responding to customer emails.

WHAT YOU BRING

Customer service or retail experience is a plus.

Amazing attitude a passion for learning and a desire to be a part of a growing business set out to change the world!

Experience responding to live chats and using a CRM platform (TalkDesk Intercom Kustomer etc.) is a plus.

Experience tracking KPIs or Sales Goals a plus

Be passionate about our brands values of healthy living environmental awareness and social responsibility.

Excellent verbal and written communicator with a passion for people.

Positive attitude and possesses a no-task-too-small mentality.

Self-starter; Resilient entrepreneurial spirit.

Eager to be at the frontline of a fast-paced and growing brand.

Mac and Google suite proficiency is also a plus!

Must be comfortable taking phone and video appointments.

Must have a flexible schedule- including weekends and holidays.

Café experience; training experience; experience running branded events is a plus!

Regular and predictable attendance.

PHYSICAL REQUIREMENTS

Mobility : The ability to remain in a stationary position often standing or sitting for prolonged periods.

Movement : The ability to execute repeating motions that may include the wrists hands and / or fingers; including reaching or bending repeatedly.

Move : Ability to adjust or move objects up to 50 pounds in all directions.

Lift : Capability to lift up to 200 pounds using lifting aids and / or equipment.

Operate : Constantly operates a computer and other office machines such as printers and tablets.

Communicate : This role frequently communicates with other team members to update on the status of a task.

WHAT WE OFFER YOU

Medical (HMO PPO HSA) Dental Vision

100% Employer Paid Life Insurance

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual Bonus Plan

Training and Tools to be successful along with a strong partnership from your peers and leaders

Access to wellness apps

Referral Bonus

Opportunity to grow

WHY WORK AT AVOCADO GREEN BRANDS

Be part of the change work at an emerging company that is on the mission to increase sustainable and clean products.

Culture be part of a fun collaborative and passionate team.

Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process you will receive an email within two weeks from our Talent Acquisition department.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Required Experience :

IC

Key Skills

Customer Service,Brand Management,Communication,ABAP,Bpel

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 21 - 24