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Family support specialist Jobs in Columbia, SC

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Family support specialist • columbia sc

Last updated: less than 1 hour ago
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Senior Support Specialist

Senior Support Specialist

RepeatMDColumbia, SC, US
Full-time
Unlocking the Ageless Revolution for Patients and Practices : .With 2 million users, over $2 billion in client revenue generated, and ranking among the Top 200 apps globally, RepeatMD is leading the ...Show moreLast updated: 11 days ago
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Marketing Specialist - Product Support

Marketing Specialist - Product Support

Blanchard MachineryColumbia, SC, US
Full-time
Blanchard Machinery Marketing Professional.Blanchard Machinery is seeking a seasoned marketing professional to take a strategic leadership role within our Product Support division.This is an exciti...Show moreLast updated: 30+ days ago
IT Support Specialist

IT Support Specialist

Recruiting SolutionsColumbia, SC
Permanent
Start Date : July 24, 2024 • Direct Hire • Piedmont, South Carolina.Location : Piedmont, South Carolina.Recruiting Solutions is seeking an IT Support Specialist for a company in the Piedmont, SC area...Show moreLast updated: 30+ days ago
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Administrative & IT Support Specialist

Administrative & IT Support Specialist

Remote VAColumbia, SC, US
Full-time
Administrative & It Support Specialist.We are looking for an Administrative & IT Support Specialist who will be responsible for handling daily administrative tasks while providing first-level IT su...Show moreLast updated: 11 days ago
TurboTax Remote Client Support Specialist

TurboTax Remote Client Support Specialist

TurboTaxColumbia, South Carolina
Remote
Full-time
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading,...Show moreLast updated: 30+ days ago
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Customer Support Specialist

Customer Support Specialist

VirtualVocationsColumbia, South Carolina, United States
Full-time
A company is looking for a Support Specialist to assist clients and therapists in accessing high-quality mental healthcare. Key Responsibilities Troubleshoot and resolve issues raised by clients a...Show moreLast updated: 30+ days ago
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Sales Support Specialist

Sales Support Specialist

South Carolina StaffingColumbia, SC, US
Full-time
We believe in the power and joy of learning.At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning.Our culture values inclu...Show moreLast updated: 11 days ago
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Marketing Specialist - Product Support

Marketing Specialist - Product Support

Blanchard Machinery CompanyColumbia, SC, United States
Full-time
Marketing Specialist - Product Support.Blanchard Machinery is seeking a seasoned marketing professional to take a strategic leadership role within our Product Support division.This is an exciting o...Show moreLast updated: 13 days ago
Specialist, Technology Support II - Request

Specialist, Technology Support II - Request

WillHireWest Columbia, SC, United States
Full-time
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades weve been part of the national landscape, with our r...Show moreLast updated: 6 days ago
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Technology Support Specialist

Technology Support Specialist

Meridian TechnologiesColumbia, SC, US
Temporary
Job Title : Technology Support Specialist I.Contract duration : 12 month contract with potential for extension or conversion to FTE. We are seeking a Technical Support Center Representative to provide...Show moreLast updated: 10 days ago
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Field Support Specialist

Field Support Specialist

VantiveColumbia, SC, United States
Full-time
Vantive is a pioneering vital organ therapy company dedicated to extending lives and enhancing possibilities for patients and their care teams. With a 70-year legacy of innovation in kidney care, we...Show moreLast updated: 10 hours ago
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Senior Customer Support Specialist

Senior Customer Support Specialist

ZiplineColumbia, SC, US
Full-time
Senior Customer Support Specialist.Zipline is a well-funded and quickly growing SaaS company that works with many of the world's top retailers across many industries. We have best-in-class NPS and C...Show moreLast updated: 11 days ago
Correspondence Support Specialist

Correspondence Support Specialist

United Surgical Partners International Inc (USPI)REM, US
Full-time
Reporting to the Collections Supervisor, Correspondence Support is responsible for the daily processing of incoming correspondence and distribution to the appropriate departments for completion.Thi...Show moreLast updated: 5 days ago
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Specialist, Technology Support II - Request

Specialist, Technology Support II - Request

BlueCross BlueShield of South CarolinaColumbia, SC, United States
Full-time
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our ...Show moreLast updated: 6 days ago
Family Care Specialist

Family Care Specialist

Epworth Children's HomeColumbia, SC, USA
Full-time
Quick Apply
For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and ...Show moreLast updated: 22 days ago
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County Admin Support Specialist II

County Admin Support Specialist II

State of South CarolinaColumbia, SC, United States
Full-time
Agency Specific Application Procedures : : .All applicants must apply online.All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.South Carolina...Show moreLast updated: less than 1 hour ago
Customer Support Specialist

Customer Support Specialist

KaseyaColumbia, South Carolina, United States
Full-time
Technical Support Engineer-Level 1- Unitrends.Duration : FulltimeLocation : Columbia,SC (On-Site).A fantastic team player who loves challenges and is technically minded. This position reports to the T...Show moreLast updated: 30+ days ago
  • Promoted
Product Support Specialist

Product Support Specialist

CompuGroup MedicalColumbia, SC, United States
Full-time
Create the future of e-health together with us by becoming a Product Support Specialist.At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare.Our vi...Show moreLast updated: 12 days ago
Technology Support Specialist

Technology Support Specialist

Richland OneColumbia, South Carolina, US
Full-time
DEPARTMENT : Information Technology Department WORKDAYS : 240 REPORTS TO : Coordinator of Technology Services FLSA STATUS : Non-Exempt CLASSIFICATION : Classified POSITION SUMMARY.The Technology Support...Show moreLast updated: 23 days ago
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Senior Support Specialist

Senior Support Specialist

RepeatMDColumbia, SC, US
11 days ago
Job type
  • Full-time
Job description

Senior Support Specialist

Unlocking the Ageless Revolution for Patients and Practices :

With 2 million users, over $2 billion in client revenue generated, and ranking among the Top 200 apps globally, RepeatMD is leading the charge as we expand into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness industry, we proudly serve 4,000+ practices across all 50 states and Canada. We are looking for passionate people to join our mission!

About The Role

We're looking for a Senior Support Specialist to join our growing team. You'll be the first line of defense for our clientsdelivering timely, accurate, and empathetic support across Messenger, email, and phone.

Your role will be to ensure clients feel heard, supported, and confident in using RepeatMD. You'll triage requests, resolve straightforward issues, escalate complex cases to the right teams, and act as the voice of the customer by surfacing insights that help us continuously improve.

If you love solving problems, thrive in a fast-paced SaaS environment, and are motivated by helping clients succeed, this role is for you.

What You'll Do

  • Deliver top-tier support for clients via Messenger, email, and phone
  • Triage requests and escalate complex issues with full context and urgency
  • Ensure consistent documentation in support tools (Salesforce, Intercom, Notion)
  • Maintain high standards of customer satisfaction and professionalism
  • Surface common themes or patterns to inform help center content and workflows
  • Partner with Support, Product, and Engineering to close the loop on client issues
  • Act as the voice of the customer, sharing feedback and insights internally

What Success Looks Like

  • First Response Time : ? 2 hours during business hours
  • Resolution Time (Standard Tickets) : ? 3 business days on average
  • Customer Satisfaction (CSAT) : ? 93%
  • Accurate Triage Rate : ? 97%
  • Daily Ticket Throughput : ? 20 tickets / day
  • What We're Looking For

  • 12 years in Customer Success, Support, or related client-facing roles
  • Clear and confident written and verbal communication skills
  • Experience with support platforms (e.g., Intercom, Salesforce)
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving and triage abilities
  • Familiarity with SaaS environments is a plus
  • What We Offer

  • Competitive salary
  • Employee Bonus Plan
  • Medical, Dental, Vision, and 401k through Justworks
  • Stock options
  • Parental leave (12 weeks maternity, 4 weeks paternity)
  • Annual performance reviews
  • Training and development programs
  • Pet-friendly office stocked with snacks
  • Hybrid work model (NYC preferred)
  • Total compensation for this role ranges from $65K$75K annually. The package includes base salary, benefits, and / or other applicable incentive compensation.

    RepeatMD values diversity of thought and experience and encourages candidates from all backgrounds, abilities, and perspectives to apply.