Field engineer Jobs in Austin, TX

A start-up client in the Austin, TX area is looking to hire a Field Service Engineer! This role will be on-site in Austin 5 days / week, with up to 50% travel to customer sites domestically and internationally.

In this role, you will be responsible for daily robot and system operation, repairs, maintenance, and spare parts management both internally and at customer facilities. This role is primarily focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and training other team members. You will work closely with cross-functional teams providing feedback on how to implement this new system, improve the design, and integrate it with various other technologies.

Other Responsibilities May Include :

• Reporting daily status of robots and connected equipment (internally and at customer sites)
• Performing all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management
• Documenting processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQs, training plans, and any other materials needed to maximize system uptime
• Creating status reports, dashboards, Pareto charts, and other analyses to show key metrics
• Recording and documenting system performance, issues, and suggestions for improvement
• Traveling to customer sites as necessary to perform system repairs, maintenance, and training
• Supporting the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities
• Defining requirements, prioritize tasks, and ensure timely customer support in close partnership with systems engineering and product management
• Championing best practices in customer support, ensuring high standards of field service, scalability, and reliability
• Collaborating with product, project, and engineering teams to support the design and implementation of scalable and resilient systems

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The rate for this role varies based off of experience and candidate location, but is roughly $110-130K.