Field manager Jobs in Birmingham, AL

Summary: Location: Birmingham, AL Duration: 12 months - possible extension if needed Schedule: Mon – Fri, 8a to 5p Must Be a US Citizen Responsibilities: Set up computer hardware, troubleshoot basic hardware and software issues. Provide support for software, hardware, and networking for desktops, laptops, and servers. Maintain and support legacy products and core server products. Perform disk replacement on enterprise storage products. Install and maintain PCs, associated software, networks, servers, and peripherals. Support network products from operational and maintenance perspectives. Perform installs, moves, adds, and changes as required. Test and certify PCs, networks, servers, and company-approved applications. Provide follow-up on problems or escalate as necessary. Maintain a high degree of professionalism in actions, demeanor, and dress. Ensure customer satisfaction throughout the service delivery transaction. Meet company-specific Service Level Agreements and update incident and request tickets accordingly within the ticketing system. Requirements: 1-3 years of computer support experience with basic hardware and software skills. Good work ethic and organizational skills. Required Skills: Ability to install, diagnose, maintain, and service computer-related products including desktops, laptops, printers, network devices, standard software, and low-end servers at customer sites or depot locations. Experience with troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Capability to be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Apply personal knowledge to resolve product support issues not addressed by the service desk.