Field operator Jobs in Shreveport, LA

Introduction :

Responsible for working independently, maintaining retail store technologies, computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided. The services include some or all the following : whole product and / or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and / or repair. The Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and / or modifications, to products using well established documentation and procedures.

Responsibilities :

• Operates in assigned territory and performs repairs and services on products. Can install all equipment in new and / or remodeled sites without assistance. Can handle all projects / installs without assistance. Performs maintenance on all supported equipment at field locations with minimal phone support from all associated support areas. Proficient knowledge and use of all client support applications and portals. Able to troubleshoot and fix complex problems over the phone with store personnel.
• Uses established procedures and / or instructions for repetitive and / or routine work, works on tasks individually or as a part of a team and aids less experienced service representatives.
• Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and / or modifications to retail POS equipment.
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer / store management satisfaction, and to seek advice and assistance. Builds positive customer relationships with product end-user and customer project and / or store management. Operates responsibilities efficiently and / or performs technical services in a complete, quality, and timely manner to meet customer commitments and minimize disruptions to the customer's operation. Has a good understanding of and can both articulate & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology.
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives. Arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice. Flexibility to work varying shifts including overtime and weekends as necessary.
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and / or established reports. This includes but is not limited to air travel, call, mileage, timecards, and expense reports.
• effectively maintain and manage trunk stock to support all customers.
• Perform other related duties as assigned.

Required Skills :

Preferred Skills :

About the Company :

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following :

EEO :

Toshiba Global Commerce Solutions is an equal opportunity / affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION :

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)