Field service engineer Jobs in Pompano Beach, FL

Air Force HVAC – Field Service Manager Location:

• Southeast, FL (serving tri-county area) Reports to: CEO / President About Us Air Force HVAC has been a trusted name in South Florida for over 5 years, delivering reliable residential HVAC service, installation, and maintenance across Broward, Miami-Dade, and Palm Beach counties.
• Our slogan, “Your Home, Our Mission,” guides everything we do.
• We are on track to grow 8x year-over-year at the top line as we expand our technician team, client base, and service offerings.
• To achieve this ambitious growth, we are seeking a hands-on Field Service Manager to help us scale with excellence, develop leaders, and ensure operational discipline.
• Role Overview The Field Service Manager oversees daily field operations, technician performance, job profitability, and customer satisfaction.
• This role is responsible not only for operational execution but also for revenue capture — ensuring that marketing-generated leads are contacted quickly, properly qualified, and converted at a high rate.
• This is a hands-on leadership role.
• The Field Service Manager will spend significant time in the field coaching technicians, reviewing jobs, meeting customers, supporting estimates, and reinforcing performance standards.
• Speed, accountability, and profitability are non-negotiable in this position.

Key Responsibilities Field Operations Leadership · Oversee daily HVAC service, maintenance, and installation operations · Manage and coach field technicians to ensure productivity and workmanship quality · Conduct regular ride-alongs for training, quality control, and sales coaching · Ensure compliance with safety standards, licensing, and company SOPs · Work closely with dispatch to maximize route efficiency and technician utilization Marketing Alignment & Lead Management · Work hand-in-hand with the marketing team to ensure rapid follow-up on inbound leads · Ensure speed-to-lead standards are met (calls dispatched promptly, estimates scheduled quickly) · Track conversion rates on marketing-generated opportunities · Ensure technicians present the full suite of company offerings:

• Service & repair System replacements Maintenance agreements Indoor air quality solutions Financing options · Provide feedback to marketing on lead quality and campaign performance · Ensure CRM accuracy and proper tagging of marketing sources Gross Profit & Revenue Performance · Drive job-level profitability and maintain gross margin targets · Ensure proper pricing execution and adherence to “good, better, best” presentation standards · Monitor KPIs including: Revenue per technician Average ticket Close rate Membership sales Gross profit percentage Lead response time · Review estimates, invoices, and margin reports regularly · Implement coaching or corrective action when performance targets are not met Technician Recruitment & Team Building · Recruit, hire, and onboard high-performing service technicians and sales representatives · Strong preference for candidates who can bring trusted technicians and/or comfort advisors with them · Build a culture of accountability, professionalism, and performance · Develop internal leadership bench strength Systems & Software Execution · Strong working knowledge of Jobber and/or ServiceTitan is required · Ensure full team adoption and proper use of CRM and dispatch systems · Maintain accurate job costing and margin reporting · Track KPIs through dashboards and reporting tools · Maintain inventory and truck stock controls Customer Experience & Quality Assurance · Ensure exceptional customer service on every call · Resolve escalated customer concerns promptly · Maintain high online ratings and customer satisfaction metrics · Conduct post-install and post-service quality reviews Experience & Skills · 5+ years of HVAC field experience · 2+ years in a supervisory or management role · Strong understanding of residential HVAC systems and diagnostics · Proven ability to manage technician performance and drive gross profit · Experience working directly with marketing teams and managing inbound leads · Proficient in Jobber and/or ServiceTitan · Strong financial acumen with job costing and margin accountability Highly Preferred · Existing network of technicians or sales representatives who would consider joining · Experience scaling a service department during rapid growth · Demonstrated success increasing average ticket and close rates Personal Attributes · Leads from the front — not behind a desk · Results-driven and metrics-focused · Strong communicator across operations, marketing, and ownership · Urgent, decisive, and accountable · Motivated by performance-based compensation Compensation & Benefits · Base Salary: $80,000 – $120,000 (based on experience) · Commission: Performance-based commission tied to gross profit · Health benefits · Paid time off · Company vehicle (if applicable) · Strong growth trajectory within a rapidly scaling company Powered by JazzHR