Field service engineer Jobs in Port St Lucie, FL

Company Description

Job Description

The Field Service Supervisor at Cornerstone Building Brands is responsible for leading and managing warranty service operations for both residential and commercial window products, ensuring exceptional customer satisfaction. Reporting directly to the Field Service Manager, this role coordinates a skilled team of service technicians, oversees warranty claims processing, and ensures adherence to quality control and safety standards. As the primary point of contact for escalated issues, the supervisor guarantees efficient problem resolution while upholding company policies and warranty protocols.

DUTIES AND RESPONSIBILITIES

Team Leadership & Supervision :

• Lead, mentor, and evaluate a team of window warranty technicians, fostering a culture of high performance and continuous improvement
• Conduct training sessions to enhance technicians' expertise in product knowledge, advanced repair techniques, and exceptional customer service standards

Warranty Service Management :

Operational Coordination :

Customer Experience & Escalation Management :

Reporting & Process Optimization :

Qualifications

WORKING CONDITIONS

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time

All your information will be kept confidential according to EEO guidelines.

The US base salary for this role is $75,000 - $85,000 annually + company vehicle + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.