Customer Service Representative.Customer Service Representative.We are looking for a dynamic and friendly Customer Service Representative to join our team and help deliver exceptional service to ou...Show moreLast updated: 30+ days ago
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Account Representative Jobs - Hiring Immediately
MyJobResourceCharlotte, NC, United States
Full-time +1
We are currently looking for individuals to fulfill Part-Time and Full-Time Account Representative Jobs.No experience is required to apply for the position.
Training is provided through former exper...Show moreLast updated: 30+ days ago
Heavy Equipment Operator - Loader (Day Shift)
Zachry ConstructionCharlotte, NC, United States
Full-time
Extraordinary commitment runs deep at Zachry.Here, dedicated men and women have the opportunity to work on challenging projects alongside those who value innovation and support team efforts in all ...Show moreLast updated: 5 days ago
We are looking for a dynamic and friendly Customer Service Representative to join our team and help deliver exceptional service to our valued customers. In this role, you will be the first point of contact for customer inquiries and concerns, providing assistance and solutions to ensure a positive customer experience.
Key Responsibilities
Answer incoming calls and respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services, addressing customer needs and concerns promptly.
Assist customers with order placements, tracking shipments, and handling returns or exchanges.
Resolve issues and complaints in a professional and empathetic manner to enhance customer satisfaction.
Document customer interactions and feedback in the company database for future reference.
Collaborate with team members and other departments to ensure seamless service and effective problem resolution.
Skills, Knowledge and Expertise
High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
Proven experience in a customer service role or similar position.
Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
Strong problem-solving skills and the ability to handle challenging situations with composure.
Proficiency with customer service software, databases, and Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.