We are looking for a Order Processing Specialist to join our team and support Operations and Sales to help drive results by bringing order management expertise and an analytical mindset
Core Responsibilities :
Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely
Reviewincoming orders for accuracy, contract compliance, and business guidelines
Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
Coordinate with warehouse operations to ensure orders are on time
Resolve order processing and invoicing issues, escalating when necessary
Maintain a high degree of quality control and validation of completed work
Workwith Finance to resubmit invoices that are past due
Address customer concerns regarding shipping delays or damaged goods
Updatecustomer records with order details such as shipping details and tracking numbers
UpdateFinance with status of payments from Customer Portals
Maintain customer data such as ship-to addresses and essential contact lists
Ensure operating and quality standards are met based on service objectives
Otherprojects as assigned
Qualifications & Skills :
Bachelor’s degree in Finance, Business, or related field
At least 1 year of experience with order processing, invoicing, data entry, and customer service
Strong computer skills and fast, accurate data entry capabilities
Technical experience with ERP / EDI systems- NetSuite, SAP, etc. are a plus
Experience with management of shipping vendors- FedEx, UPS, Freight Carriers are a plus
Excellent communication in both written and verbal forms
Proficient in Microsoft Excel
Ability to work in a fast-paced, performance-based environment and be a self-starter
Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
Energetic, positive team player who is excited and comfortable in an entrepreneurial environment
Willingness to roll up your sleeves and execute with the ownership mentali