Customer Support Sales Representative (CSSR)
- Paid semi-monthly.
- Continued hands on and virtual training.
- 401(k) with company matching.
- Paid time off and holidays.
- Employee Assistance Program (EAP).
- Healthcare benefits available.
Classification
Exempt
Job Summary
The Customer Support Sales Representative will promote the sales of service, parts, and whole-good attachments as a customer solution and build long term relationships within territory to maximize company profitability and assist market share. The CSSR should promote and ensure that Uptime is Everything, for our customers.
Essential Functions
Sell machine maintenance and repair services, parts, hoses, oils, extended warranties, preventative maintenance agreements, whole goods attachments, and any other management approved productsMaintain technical knowledge of Doggett Machinery products and services as well as provide technical assistance where applicable including Service Advisor and with My Dealer PortalUtilize Customer Relation Management tool (HANDLE) to fully document, track, record, follow-up and capture all related sales activitiesPrepare written quotes and estimates to customers as well as coordinate service calls in conjunction with the Service Department process including the use of ModernPromote sales of John Deere Loyalty Parts, all other parts sales, and Parts Department promotions as directed by the Parts ManagerComplete machine follow-up forms and enter them in to the Deere PortalComplete CSA Certification through JDU in first year and all continued education trainingKeep current on product knowledge, features and benefits of all products and services marketed by the company including allied productsActively promote the John Deere Rebuild / Re-Life program to all eligible customersMaintain, as directed by the Manager, current and accurate information for all customers in the assigned territoryMaintain awareness on all parts and service competitorsAssist in the collection of accounts receivable for your assigned accountsAct as the lead in machine support issues with the customer and our manufacturing partnersUnderstand and promote JD Link and proactively manage subscriptions and promote renewalsManage customers undercarriage systems by periodic inspections and project replacement guidelinesAssist the Sales Department in new machine deliveries to the customer in conjunction with the salesmanCollaborate with the Sales Department to perform machine inspections on all lease units prior to maturityLead and promote the use of the Doggett My Dealer Portal to our customers.Follow all safety rules and regulations in performing work assignments.Maintain excellent communication with your respective Parts and Service Managers and CSA Director.Perform all other duties as assigned by management in a professional and efficient mannerQualifications
High school diploma or GED required; Associate's degree from technical college preferredMinimum 1 year of experience in a construction / agriculture related role with involvement in activities such as sales, service, training or other related workMinimum of 3 years' experience working with heavy machinery preferredStrong computer skillsExcellent interpersonal communication skillsHighly organized and reliableExcellent Customer Service SkillsKnowledge of Machinery Operations and Safety guidelinesBasic knowledge of electrical, hydraulic, power train and engine componentsValid driver's license and clean driving recordTravel Requirements
Must be able to travel regularlyPhysical Requirements
Standing, walking, lifting, twisting and bending on a frequent basisAbility to lift up to 50 poundsEnvironmental Conditions
A major portion of every day will be spent outdoors walking, stooping and bending, climbing on and off machines. Proper PPE is required for all training.
The Customer Support Sales Representative must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and / or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
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