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Front desk agent Jobs in Houston, TX

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Front desk agent • houston tx

Last updated: 1 day ago
Front Desk Agent

Front Desk Agent

Hyatt House / Hyatt Place Houston Medical CenterHouston, TX, US
Full-time
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay...Show moreLast updated: 5 days ago
  • Promoted
Front Desk

Front Desk

Jefferson Dental and OrthodonticsKingwood, TX, US
Full-time
Jefferson Dental & Orthodontics.We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted f...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Highgate Hotels, Inc.Houston, TX, United States
Full-time
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue a...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Sincere HospitalityHouston, TX, US
Full-time +1
Sincere Hospitality is actively hiring for a Front Desk Agent.We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the commu...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Crescent Hotels & ResortsHouston, TX, United States
Full-time
Blossom Hotel is Houston's newest and most distinctive luxury destination for business and leisure.Located steps from the nations largest medical and research community at Texas Medical Center, nea...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Omni Hotels & resortsHouston, TX, United States
Full-time
Discover a luxurious oasis at the Omni Houston Hotel.Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Agent

Front Desk Agent

Highgate HotelsHouston, TX, US
Full-time
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue a...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Best Western GalleriaHouston, TX, United States
Full-time
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs.HMC’s core v...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

MCR HotelsHouston, TX, United States
Full-time
SECTION ONE : MCR Universal Role Standards.The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Greet guests happily upon arrival and throughout their stay w...Show moreLast updated: 30+ days ago
FRONT DESK AGENT

FRONT DESK AGENT

Crestline Hotels & ResortsHouston, TX, United States
Full-time
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, ...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Embassy Suites Houston West KatyHouston, TX, US
Full-time
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay...Show moreLast updated: 5 days ago
  • Promoted
Front Desk Agent

Front Desk Agent

Houston StaffingHouston, TX, US
Full-time
Omni Houston Hotel Front Desk Agent.Discover a luxurious oasis at the Omni Houston Hotel.Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommod...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Omni HotelsHouston, TX, United States
Full-time
Location Houston Hotel Discover a luxurious oasis at the Omni Houston Hotel.Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

AC Hotel by Marriott Houston DowntownHouston, TX, United States
Full-time
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, ...Show moreLast updated: 23 days ago
  • Promoted
Front Desk

Front Desk

TradeJobsWorkforce77218 Houston, TX, US
Full-time
MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Aloft Houston by the Galleria HotelHouston, TX, US
Full-time
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel&rsquo...Show moreLast updated: 13 days ago
Front Desk Agent

Front Desk Agent

HEI Hotels & ResortsHouston, TX, United States
Full-time
Welcome to a reimagined and redesigned of The Moran Hotel, where our commitment is to craft extraordinary and indulgent experiences tailored for discerning business travelers, leisure aficionados, ...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Agent

Front Desk Agent

HEI Hotels and ResortsHouston, TX, US
Full-time
Welcome to a reimagined and redesigned The Moran Hotel, where our commitment is to craft extraordinary and indulgent experiences tailored for discerning business travelers, leisure aficionados, and...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Agent - NBH

Front Desk Agent - NBH

Remington HospitalityHouston, TX, US
Full-time
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.Assist in pre-registration and blocking of reservations when necessary.Promptly, accur...Show moreLast updated: 1 day ago
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Front Desk Agent

Front Desk Agent

Hyatt House / Hyatt Place Houston Medical CenterHouston, TX, US
5 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description : Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
  • Ability to read, comprehend and write simple instructions and / or short correspondence and memos
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
  • Ability to participate in the creation of an enjoyable work environment

Requirements :

Job Duties & Functions

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
  • Perform other duties as assigned, which may include, but is not limited to the following : helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds