Front desk agent Jobs in Huntington Beach, CA

Hampton Inn Costa Mesa Newport Beach is looking for a friendly, professional, customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service that reflects Hilton's commitment to excellence. Your role will involve welcoming guests, managing reservations, and ensuring every guest enjoys a seamless and comfortable stay.

Key Responsibilities :

• Efficiently handle guest check-ins and check-outs, ensuring all procedures follow Hilton standards. Verify guest information, assign rooms, and process payments accurately.
• Manage and update reservations in the property management system (PMS). Assist guests with booking inquiries, modifications, and cancellations.
• Provide exceptional service by addressing guest inquiries, concerns, and requests. Resolve issues promptly and professionally, ensuring guest satisfaction.
• Liaise with housekeeping, maintenance, and other hotel departments to fulfill guest requests and ensure a smooth operation. Relay important information to appropriate departments.
• Accurately process guest payments, including room charges, incidentals, and other transactions. Handle cash, credit card, and other forms of payment securely.
• Promote and enroll guests in Hilton Honors, Hilton's loyalty program, and explain the benefits of membership.
• Adhere to all hotel security, fire, and safety policies. Ensure compliance with local, state, and federal regulations.
• Assist with luggage handling, transportation arrangements, and other guest services as needed. Maintain a clean and organized front desk area.

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