Front desk agent Jobs in Pittsburgh, PA

Last updated: 21 hours ago

Promoted

Front Desk Agent

Aimbridge HospitalityPittsburgh, PA, United States

$14.50 hourly

Full-time

WEEKEND AND EVENING AVAILABILITY NEEDED.Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's ac...Show moreLast updated: 1 day ago

Front Desk Agent

Hyatt HousePittsburgh, PA

$15.50 hourly

Must have AM and PM availability.We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our gu...Show moreLast updated: 30+ days ago

Promoted

FRONT DESK AGENT

Pyramid Global HospitalityPA, United States

Full-time

At Pyramid Global Hospitality, people come first.As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters...Show moreLast updated: 1 day ago

Promoted

Hotel Front Desk Agent

TRYP by Wyndham Pittsburgh / LawrencevillePittsburgh, PA, United States

Full-time

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome gu...Show moreLast updated: 23 hours ago

Front Desk Agent

Accor, Pittsburgh, United States

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest servi...Show moreLast updated: 30+ days ago

Front Desk Agent

Comfort InnPittsburgh, PA, US

Full-time

A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner.As the first face that many see upon arrival, the Hotel Front Desk Agent check...Show moreLast updated: 30+ days ago

Promoted

7AM-3PM Front Desk Agent

Concord HospitalityPittsburgh, PA, United States

Full-time

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the over...Show moreLast updated: 1 day ago

Front Desk Agent

Marriott InternationalPittsburgh, PA, United States

Full-time

Organize, confirm, process, and conduct all guest check-ins / check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing.Process all guest requests ...Show moreLast updated: 30+ days ago

Front Desk Agent

Great Wolf LodgePA, Scotrun, US

Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.Essential Duties & Responsibilities. Welcomes guests by greeting, answering quest...Show moreLast updated: 30+ days ago

Front Desk Agent

HEI Hotels & ResortsPittsburgh, PA, US

Assist guests with arrival and departure from hotel, while providing positive guests experiences.Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking vo...Show moreLast updated: 30+ days ago

Front Desk Agent

Sage Hospitality GroupPittsburgh, PA

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries re...Show moreLast updated: 30+ days ago

Promoted
New!

HOSPITALITY FRONT DESK AGENT

SosuitePA, United States

$18.00–$20.00 hourly

Full-time +1

Sosuite provides beautiful, playful, and homey apartment suites for the modern traveler.We provide everything our guests need for a comfortable stay, whether that's 3 nights or 3 months.Sosuite sta...Show moreLast updated: 21 hours ago

Promoted

Lead Front Desk Agent

Fairmont PittsburghPittsburgh, PA, United States

Full-time

Front Desk Agent

Aimbridge HospitalityPittsburgh, PA, United States

1 day ago

Salary

$14.50 hourly

Job type

Full-time

Job description

Job Summary

14.50 / HR
FULL-TIME
WEEKEND AND EVENING AVAILABILITY NEEDED

Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include : registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS :

High School diploma or equivalent required; College course work in related field helpful.

Experience in a hotel or a related field preferred.

Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful high pressure situations.

Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

Must be able to work with and understand financial information and data and basic arithmetic functions.

Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

Ability to read comprehend and write simple instructions and / or short correspondence and memos

Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

An operational knowledge of Microsoft Office suite

Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES :

Approach all encounters with guests and associates in a friendly service oriented manner.

Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

Handle requests for information mail and messages in an efficient and courteous manner.

Answer guest inquires about hotel service facilities and hours of operation.

Answer inquiries from guests regarding restaurants transportation entertainment etc.

Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow rate quoting scenario.

Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

Have knowledge of and assist in emergency procedures as required.

Handle check-ins and check-outs in a friendly efficient and courteous manner.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

Use proper two-way radio etiquette at all times when communicating with other associates.

As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

Perform other duties as assigned which may include but is not limited to the following : helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

Conveniently located near several major businesses such as Bayer Corporation, Covestro, Industrial Scientific, FedEx Ground, Verizon, Thermo Fisher Scientific, Vesuvious, National Oil Well Vargo, Gordon Food Service, and the US Postal Service

We offer a boardroom that can accommodate up to 8 attendees and meeting room with 1,000 sq ft of flexible space that can hold up to 40 people classroom or 50 theater style.

With easy access to numerous popular Pittsburgh attractions, our hotel is the perfect place to stay during any Business Trip or family vacation to Pittsburgh, PA. Visitors can enjoy a sports game, concert or special event at Heinz Field, PNC Park, PPG Paints Arena or Key Bank Pavilion, or visit friends at Carnegie Mellonand the University of Pittsburgh. Also located nearby is the Pittsburgh Botanical Garden and Settlers Ridge Park.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

Now offeringDaily Pay! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Apply for this position (https : / / careers-aimbridge.icims.com / jobs / 357947 / front-desk-agent / job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)

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EEO Statement

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertyHoliday Inn Express Pittsburgh

Posted Date5 hours ago(10 / 30 / 2024 1 : 09 PM)

ID2024-357947

LocationUS-PA-Pittsburgh

CategoryFront Office / Guest Services

TypeRegular

StatusFull-Time

Company : NameAimbridge Hospitality