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Help Desk Engineer II
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Odyssey Logistics & Technology CorporationAnchorage, AK, United States- Full-time
Help Desk Engineer II
5025 Van Buren St, Anchorage, AK 99517, USA Req #2713
Monday, October 14, 2024
See yourself at Odyssey.
Join the team as our new Help Desk Engineer II!
Who We Are & Why We're Hiring
Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology's specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.
Odyssey's multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements. Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.
Based in vibrant Anchorage, Alaska Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!
Visit us at : www.OdysseyLogistics.com / careers
About the Job :
The position of Help Desk Engineer II will have primary responsibility for providing IT support to end-users for PC, server, application, and hardware technical issues. In addition to monitoring Global Service Desk requests, the position requires problem resolution skills and interpersonal skills to guide users, both local and remote, through technical problems while providing the highest level of customer support and ensuring customer satisfaction.The position will interact with cybersecurity teams, network teams, systems teams, and / or applications support teams to restore service and / or identify and correct core problems.
In This Role, You Will :
- Responsible for resolving and / or escalating service requests and Incidents submitted to the Global Help Desk ticketing system (SolarWinds) within established SLA's and accurately documenting solutions.
- Provide local and remote end-user support for desktop, printing, and basic networking issues.
- Maintain local Active Directory, Azure, and Office 365 user accounts, groups and licensing.
- Troubleshoot network related problems (Ethernet, Wi-Fi, printers, scanners, fax machines).
- Lead assigned technical projects and provide project support to other teams.
- Participate in the Global Service Desk On-call rotation providing after hours support.
- Educate users on Windows Office Suite software and O365 apps & features.
- Ability to work with and train users, provide new user orientation, and conduct individual / group end-user training.
- Simulate or recreate technical problems to resolve operating difficulties as well as recommend process or system modifications to reduce repetitive technical issues and tasks.
- Assist with office moves and assist office manager as needed for office improvement projects.
- Implement and maintain images used for laptop and desktop deployment.
- Administer end-user access to internal and cloud applications.
- Create standard operating procedures.
- Ensure IT assets are properly documented, maintained, and are properly disposed.
- All other duties and projects as assigned.
Qualifications
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets the most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Preferred :
Desired :
Location :
We offer a generous compensation and benefits package including :
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender,
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Other details
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Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.\n\nBased in vibrant Anchorage, Alaska Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!\n\nVisit us at : www.OdysseyLogistics.com / careers \n\nAbout the Job : \nThe position of Help Desk Engineer II will have primary responsibility for providing IT support to end-users for PC, server, application, and hardware technical issues. In addition to monitoring Global Service Desk requests, the position requires problem resolution skills and interpersonal skills to guide users, both local and remote, through technical problems while providing the highest level of customer support and ensuring customer satisfaction.The position will interact with cybersecurity teams, network teams, systems teams, and / or applications support teams to restore service and / or identify and correct core problems. \n\nIn This Role, You Will : \n\nResponsible for resolving and / or escalating service requests and Incidents submitted to the Global Help Desk ticketing system (SolarWinds) within established SLA's and accurately documenting solutions. \nProvide local and remote end-user support for desktop, printing, and basic networking issues. \nMaintain local Active Directory, Azure, and Office 365 user accounts, groups and licensing. \nTroubleshoot network related problems (Ethernet, Wi-Fi, printers, scanners, fax machines). \nLead assigned technical projects and provide project support to other teams. \nParticipate in the Global Service Desk On-call rotation providing after hours support. \nEducate users on Windows Office Suite software and O365 apps & features. \nAbility to work with and train users, provide new user orientation, and conduct individual / group end-user training. \nSimulate or recreate technical problems to resolve operating difficulties as well as recommend process or system modifications to reduce repetitive technical issues and tasks. \nAssist with office moves and assist office manager as needed for office improvement projects. \nImplement and maintain images used for laptop and desktop deployment. \nAdminister end-user access to internal and cloud applications. \nCreate standard operating procedures. \nEnsure IT assets are properly documented, maintained, and are properly disposed. \nAll other duties and projects as assigned.\n\n\nQualifications \nWe recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets the most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table! \n\nPreferred : \n\nMinimum5 years Help Desk Experience (local and remote).\nFoundational knowledge of ITIL Service Management.\nMicrosoft Office 365 Experience.\nStrong interpersonal skills and ability to communicate effectively.\nStrong analytical and problem-solving skills.\nAbility to work independently and manage multiple tasks simultaneously.\nAbility to carry out instructions furnished in written or oral form.\nExperience leading IT projects\nLanguage Skills : Ability to read and comprehend instruction in English.\nAbility to lead technical projects and successfully implement project plans.\n\n\nDesired : \n\nIntune Experience is a Plus\nMicrosoft Certified Azure Administrator Associate\nITIL 4 Foundation Certification\nCompTIA Certifications\n\n\n\nLocation : \n\nThis is a hybrid role based in Anchorage, Alaska. \n\n\nWe offer a generous compensation and benefits package including : \n\nChoice of medical plans with FSA, HRA and HSA options\nCompany-paid dental and life / disability Plans\n401K with company match\nPreferred vendor discounts\nCompetitive Paid Time Off\n\n\nNo relocation allowance will be considered unless specifically addressed. 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5025 Van Buren St, Anchorage, AK 99517, USA
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