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Front desk manager Jobs in Houston, TX

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Front desk manager • houston tx

Last updated: 3 days ago
Front Desk Representative

Front Desk Representative

MCR HotelsHouston, TX, United States
Full-time
TownePlace Suites Houston Intercontinental Airport.SECTION ONE : MCR Universal Role Standards.The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.Greet gues...Show moreLast updated: 6 days ago
  • Promoted
Front Desk Supervisor

Front Desk Supervisor

TranswesternHouston, TX, US
Full-time
Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on ...Show moreLast updated: 19 days ago
  • Promoted
Front Desk Supervisor

Front Desk Supervisor

Omni Houston HotelHouston, TX, US
Full-time
Discover a luxurious oasis at the Omni Houston Hotel.Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the...Show moreLast updated: 30+ days ago
Admin / Front desk

Admin / Front desk

Alltex Staffing PersonnelHouston, TX, United States
Full-time
About the job Admin / Front desk.The Front Desk Administrator will be the first point of contact for our clients, visitors, and employees. This role requires exceptional customer service skills, atten...Show moreLast updated: 7 days ago
Front Desk Agent

Front Desk Agent

Holiday Inn Express & Suites Houston IAHHouston, TX, USA
Full-time +1
Quick Apply
Sincere Hospitality is actively hiring for a Front Desk Agent.We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the commu...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Sincere HospitalityHouston, TX, USA
Full-time +1
Quick Apply
Sincere Hospitality is actively hiring for a Front Desk Agent.We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the commu...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Agent

Front Desk Agent

Grand HotelHouston, TX, US
Full-time
Le Meridien Houston Downtown presents an exciting opportunity for job applicants seeking a dynamic and upscale hospitality career. Located in the heart of downtown Houston, our luxury hotel offers a...Show moreLast updated: 3 days ago
  • Promoted
Front Desk Manager

Front Desk Manager

TradeJobsWorkforce77081 Houston, TX, US
Full-time
MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk

Front Desk

Houston StaffingHouston, TX, US
Full-time
Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to de...Show moreLast updated: 3 days ago
Medical Front Desk

Medical Front Desk

DAT EMERGENCY PHYSICIANS PLLCHouston, TX, United States
Full-time
Overview The position is for front desk check-out with insurance verification specialist experience.Must have strong organizational skills and the ability to handle multiple responsibilities in a f...Show moreLast updated: 6 days ago
Front Desk Manager

Front Desk Manager

Gayatri BhavanHouston, TX
Full-time +1
We are seeking a dedicated and experienced Assistant Restaurant Manager to join our dynamic team.The ideal candidate will possess strong leadership skills and a passion for providing exceptional ho...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Agent

Front Desk Agent

Atrium HospitalityHouston, TX, US
Part-time
Hotel : Houston Marriott 9100 Gulf Freeway Houston, TX 77017 Part time Compensation Range : 14.The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and...Show moreLast updated: 17 days ago
  • Promoted
Front Desk / Lead

Front Desk / Lead

SpengaHouston, TX, US
Full-time
A SPENGA team member is a positive, energetic and efficient individual who warmly welcomes and takes care of members.Strong time management and leadership abilities. Previous sales experience requir...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Agent

Front Desk Agent

Crescent Hotels & ResortsHouston, TX, US
Full-time
Blossom Hotel is Houston's newest and most distinctive luxury destination for business and leisure.Located steps from the nations largest medical and research community at Texas Medical Center, nea...Show moreLast updated: 18 days ago
Front Desk Agent

Front Desk Agent

Omni HotelsHouston, TX, United States
Full-time
Location Houston Hotel Discover a luxurious oasis at the Omni Houston Hotel.Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Agent

Front Desk Agent

HEI Hotels and ResortsHouston, TX, US
Full-time
HEI Hotels and Resorts is excited to embark on a new chapter with the Houston Grand Hotel - River Oaks, transitioning into our portfolio as an independently affiliated hotel with Marriott in Novemb...Show moreLast updated: 30+ days ago
Front Desk

Front Desk

Jefferson Dental and OrthodonticsHouston, TX, US
Full-time
Quick Apply
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry.Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near ...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Holiday Inn Express & Suites Hobby AirportHouston, TX, USA
Full-time +1
Quick Apply
Sincere Hospitality is actively hiring for a Front Desk Agent.We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the commu...Show moreLast updated: 30+ days ago
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Front Desk Representative

Front Desk Representative

MCR HotelsHouston, TX, United States
6 days ago
Job type
  • Full-time
Job description

TownePlace Suites Houston Intercontinental Airport

SECTION ONE : MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

  • Happy Guests
  • Spotless Cleanliness
  • Product Consistency & Quality
  • Teamwork

Duties and Expectations

1. Happy Guests

  • Guest Relations :   Greet guests happily upon arrival and throughout their stay with a smile.
  • Name Use :   Use the guests' names whenever possible, ensuring they feel properly welcomed.
  • Guest Satisfaction :   All Team Members work together to contribute to great guest satisfaction scores.
  • Recovery :   Ability to handle challenging guest situations with hospitality and a sense of urgency.
  • Hotel Knowledge :   Strong knowledge of all features of the hotel facility and amenities.
  • Events :   Awareness and support for all groups and events at the hotel.
  • Technology :   Understanding of relevant technology for each role.
  • Phone Etiquette :   Answer all incoming calls with friendly service using the approved greeting.

    • 2. Spotless Cleanliness

  • Sparkling Clean Workspaces :   All areas, both front and back of the house, should be kept clean and well-organized.
  • Pitching In :   Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
  • Hospitality While Cleaning :   Always greet every guest happily with a smile, by name if possible, while cleaning.

    • 3. Product Consistency & Quality

  • Checklists to 100% Accuracy :   All operational checklists are completed accurately and at the designated times, every shift.
  • Shift Handover Reports :   Handover reports must be accurate and on time, for effective shift-to-shift communication.
  • Flawless Uniform :   All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

    • 4. Teamwork

  • Communication :   Communication between Team Members should be clear, honest, and professional.
  • Can Do Attitude :   Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
  • Collaboration :   All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

    • SECTION TWO : Front Desk Agent, Role Specific Duties and Expectations

    The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.

    Other Duties and Expectations

  • Check-in / Out Efficiency :   All guests checked-in / out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
  • Rate Schedule :   Up-to-date understanding of room rates, promotions.
  • Incoming Mail :   Receive and note all incoming mail as required per the daily shift checklist.

    • SECTION THREE : Success Metrics

    Happy Guests

  • Management Performance Ratings
  • Guest Satisfaction Scores / Intent to Return

    • Spotless Cleanliness

  • GM / AGM Spot Checks
  • Leadership Walk-throughs (RVP, etc.)
  • Guest Ratings / Reviews

    • Product Consistency & Quality

  • Checklist Tracking
  • Management Performance Ratings
  • Guest Ratings

    • Teamwork

  • Management Performance Ratings

    • SECTION FOUR : Qualifications & Requirements

    Qualifications & Requirements :

  • Experience in a hospitality, service, consumer-facing franchise or related field preferred.
  • Can-Do Attitude :   Must have a positive attitude and willingness to learn.
  • Ability to Follow Guidelines :   Must be able to understand and follow established guidelines and procedures.
  • Handle Pace and Pressure :   Must work well in stressful, high-pressure situations.
  • Listening, Conflict Resolution :   Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Communication Skills :   Must be able to convey information and ideas clearly.
  • Hospitality and Guest Service :   Must have a desire to serve all guests.
  • Age Requirement :   Must be 18 years of age or older to perform this job.
  • Schedule and Travel : Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
  • Clock-in / Out :   Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
  • Breaks :   Clock in / out for breaks at the designated time on your schedule.
  • Call Outs :   Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

    • Physical Working Demands & Working Environment :

    The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to :

  • Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
  • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and / or controls.
  • Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
  • Inspect and visually observe details at close range (within a few feet) and from long range.
  • Occasionally required to lift packages or general office equipment.

    • The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).

    Language + Reasoning Skills :

  • Read, write, understand and communicate with others effectively using the English language.

    • Note : This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

    Our Company

  • MCR is the  3rd-largest hotel owner-operator  in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a  $5.0 billion portfolio  of  148 premium-branded hotels  containing more than 22,000 guestrooms across  37 states and 106 cities .
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named  one of  Fast Company 's 10 Most Innovative Travel Companies of 2020 .
  • MCR is a three-time recipient of the  Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the  Hilton Legacy Award for Top Performer .
  • For the TWA Hotel at New York's JFK Airport, MCR won the  Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

    • What we offer / What's in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members