Front desk supervisor Jobs in Alexandria, VA
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Front desk supervisor • alexandria va
Front Desk Supervisor
HHM HotelsWashington, DC, USFront Desk Supervisor
HiltonMcLean, VA, US- Promoted
Supervisor Front Desk
AvalonBay CommunitiesWashington, DC, US- Promoted
Front Desk Supervisor
ChenMedWashington, DC, USFront Desk Supervisor
Sea Containers LondonRiggs Washington DC- Promoted
Front Desk
TradeJobsWorkforce22203 Arlington, VA, USExperienced Front Desk Supervisor
DonohoeWashington DC, DC, USAThe Melrose Georgetown Hotel Front Desk Supervisor
RemingtonWashington, DC, United StatesFront Desk Representative
Advantia HealthArlington, VA, United States- Promoted
Front Desk Associate
ISSAWashington, DC, US- Promoted
Front Desk Supervisor
The Rittenhouse HotelWashington, DC, US- Promoted
Front Desk
Guardian Dentistry PartnersAlexandria, VA, USFront Desk Agent
LORE GroupWashington, DC, United StatesFront Desk Supervisor
AvalonBayWashington, DC- Promoted
Front Desk Supervisor
Lore GroupWashington, DC, USFront Desk Supervisor
Riggs Washington DCWashington, District of Columbia, USA- Promoted
Receptionist, Front Desk
Cortek IncFort Belvoir, VA, US- Promoted
Front Desk Supervisor - Oxon Hill Office
PRECISION ORTHOPEDICS AND SPORTS MEDICINE LLCOxon Hill, MD, US- Promoted
Front Desk Supervisor - Courtyard by Marriott Tysons
B.F. Saul Company Hospitality GroupMcLean, VA, USFront Desk Supervisor
HHM HotelsWashington, DC, US- Full-time
Overview
Opportunity : Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
Work Environment and Context
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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