Front of house manager Jobs in Atlanta, GA

Job Details

Job Location

Lenbrook Square Foundation 3747 Peachtree Rd NE - Atlanta, GA

Position Type

Full Time

Description

Job Summary :

The Front Office Manager is a working manager who is responsible for overseeing the daily operations of the front desk and ensuring a welcoming and efficient environment for residents, families, and visitors. This role involves managing the front office team, which includes concierge / receptionists while providing support to the Director of Security. The Front Office Manager is responsible for handling inquiries, coordinating resident services, maintaining accurate records, and ensuring the highest level of customer service. The position requires strong leadership, communication skills, empathy, and a deep understanding of the needs of senior residents and their families.

Responsibilities :

• Supervise and train front office staff to provide exceptional customer service to residents and their families with recommendations for performance or process improvements.
• Greet and assist visitors, families, and residents with professionalism and warmth.
• Maintain records for resident phone calls, guest suite reservations, dining reservations, shopping trips, limo reservations, change of address forms, voter registration, absentee voting, etc.,
• Respond to resident inquiries, concerns, and requests in a timely and compassionate manner.
• Maintain accurate resident documentation, and records which entail updating and overseeing multiple systems related to the Concierge Desk to include Resident Absences, Telephone Lists, Guest Suite Reservations, Package Management, etc.
• Coordinate with various departments (e.g., security, housekeeping, maintenance, nursing, activities, dining) to ensure smooth operations and high-quality care.
• Handle phone calls, manage appointment scheduling, and assist with special requests.
• Ensure the front office area is clean, organized, and welcoming at all times.
• Maintain concierge budget which includes labor.
• Oversee front office operations to ensure compliance with community policies, procedures, and regulatory standards.
• Department serves as an emergency backup to manage digital signage with up-to-date information.

Qualifications

Education and experience required :

Schedule : Monday - Friday 9am - 5 : 30pm, Some weekends as needed

Salary : $68,000-$80,000 annually

Apply Today : If you're ready to take your career to the next level and become part of a dynamic team that's passionate about making a difference, we'd love to hear from you! Apply now and join us on our mission to enrich lives through exceptional dining experiences. Visit our career page today!

Lenbrook is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all associates.