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Front office Jobs in Seattle wa

Last updated: 1 day ago
Front Office Manager

Front Office Manager

Marriott InternationalSeattle, WA, United States
$72,000.00–$92,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Assistant Director of Front Office Operations NE

Assistant Director of Front Office Operations NE

Spire HospitalitySeattle, WA, United States
$24.00–$25.50 hourly
Full-time
Show moreLast updated: 1 day ago
  • Promoted
FRONT END / OFFICE CLERK

FRONT END / OFFICE CLERK

KrogerSeattle, WA, United States
Part-time
Show moreLast updated: 1 day ago
  • Promoted
FRONT END / OFFICE CLERK

FRONT END / OFFICE CLERK

Quality Food CentersSeattle, WA, United States
Full-time
Show moreLast updated: 3 days ago
Medical Assistant (front & back office)

Medical Assistant (front & back office)

Crossover HealthBellevue, Washington
$24.64–$28.34 hourly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Office Coordinator

Office Coordinator

Harvey NashBellevue, WA, United States
Full-time
Show moreLast updated: 3 days ago
Dental Front Office

Dental Front Office

Dental ConnectionsBellevue, WA
Show moreLast updated: 30+ days ago
Front Office Associate

Front Office Associate

rayus-radiologyBellevue, WA
$17.00–$20.00 hourly
Show moreLast updated: 30+ days ago
Front Office Coordinator

Front Office Coordinator

U.S. Physical TherapyBellevue, WA, US
$20.00–$23.00 hourly
Show moreLast updated: 30+ days ago
  • Promoted
Consumer Goods & Services Front Office Transformation Consulting Manager

Consumer Goods & Services Front Office Transformation Consulting Manager

AccentureSeattle, Washington, US
$100,500.00–$270,300.00 yearly
Full-time
Show moreLast updated: 3 days ago
Front Office Receptionist

Front Office Receptionist

Elevate Outdoor CollectiveSeattle, WA
$24.00–$26.00 hourly
Show moreLast updated: 30+ days ago
Dental Front Office Clerk

Dental Front Office Clerk

Bellevue DentistryBellevue, Washington, United States
$18.00–$25.00 hourly
Part-time
Quick Apply
Show moreLast updated: 1 day ago
Front Desk

Front Desk

Pet Care ClinicBellevue, WA, US
$21.00 hourly
Full-time
Show moreLast updated: 30+ days ago
Front Office Supervisor

Front Office Supervisor

Moody National CompaniesSeattle, WA , USA
Show moreLast updated: 30+ days ago
Front Office Manager / Receptionist

Front Office Manager / Receptionist

95-2566122 First American Title Insurance CoUSA, Washington, Bellevue
$16.23–$21.63 hourly
Full-time
Show moreLast updated: 30+ days ago
Medical Front Office Coordinator-Renton

Medical Front Office Coordinator-Renton

WS Audiology AmericasRenton, Washington, US
$19.00 hourly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Office Manager

Office Manager

Forrest SolutionsBellevue, WA, US
Full-time
Show moreLast updated: 4 days ago
Office Representative

Office Representative

Bellevue GEICO Local OfficeBellevue, WA, US
$45,000.00–$60,000.00 yearly
Full-time
Show moreLast updated: 8 days ago
Assistant Front Office Manager

Assistant Front Office Manager

HHM HotelsSeattle, WA, US
$68,000.00 yearly
Show moreLast updated: 30+ days ago
Front Office Manager

Front Office Manager

Marriott InternationalSeattle, WA, United States
30+ days ago
Salary
$72,000.00–$92,000.00 yearly
Job type
  • Full-time
Job description

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services / Front Desk and Retail / Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures recognition of employees is taking place across areas of responsibility.
  • Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
  • Celebrates successes and publicly recognizes the contributions of team members.

    • Maintaining Guest Services and Front Desk Goals

  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.

    • Managing Projects and Policies

  • Ensures compliance with all Front Office policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
  • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Responds to and handles guest problems and complaints.
  • Observes service behaviors of employees and provides feedback to individuals and / or managers.

    • Managing and Conducting Human Resource Activities

  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Establishes challenging, realistic and obtainable goals to guide operation and performance.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Ensures employees are treated fairly and equitably.
  • Manages employee progressive discipline procedures for Front Office Staff.
  • Administers the performance appraisal process for direct report managers.
  • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

    • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

    • The salary range for this position is $72,000 to $92,000 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.07693 PTO balance for every hour worked.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.