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Front Office Patient Coordinator
The Oral Surgery Institute of the CarolinasGreensboro, NC, US
6 days ago
Job type
Full-time
Job description
Job Description
Job Description
Salary : 20-25 / hr
Front Office Patient Coordinator- Oral & Maxillofacial Practice
Patient Experience & Communication :
Warmly greet and check in patients, ensuring a welcoming and professional first impression.
Manage high call volumes with efficiency, professionalism, and courtesy.
Register new patients, accurately inputting data into the practice management system.
Monitor and respond to voicemail messages in a timely manner.
Prepare correspondence, memos, and post-operative treatment letters as needed.
Handle all communication (email, fax, phone) while adhering to HIPAA compliance.
Regularly monitor and sort office email accounts to ensure timely responses.
Arrange for pathology specimen pickups and scan results to patient accounts.
Update office voicemail and place appropriate signage when the office is closed or hours change.
Maintain a clean and professional front office environment.
Appointment Coordination & Scheduling :
Effectively manage scheduling to optimize patient flow and maximize the provider's time.
Confirm appointments and follow up with patients according to practice protocols.
Monitor, adjust, and reschedule appointments as needed to maintain efficiency.
Ensure referral letters and X-rays are obtained and properly documented.
Organize daily charts for clinical staff review.
Insurance & Financial Coordination :
Verify and update patient insurance information in the practice management system.
Follow up with patients for missing or incomplete insurance details.
Communicate financial responsibilities clearly to patients and coordinate financial arrangements.
Process and reconcile patient payments, ensuring accuracy in financial records.
Review charts for any outstanding treatment and follow up accordingly.
Qualifications & Skills :
Exceptional customer service skills passionate about providing a superior patient experience.
Highly organized with the ability to prioritize, multitask, and manage time effectively.
Strong communication skills professional, articulate, and empathetic.
Tech-savvy proficiency in practice management software, Microsoft Office (Excel, Word), and multi-line phone systems.
Detail-oriented with a commitment to accuracy in patient records and scheduling.
Team player who collaborates well with colleagues while taking ownership of their responsibilities.
Ability to remain calm and professional in a fast-paced, high-pressure environment.
Strong problem-solving skills able to assess situations quickly and respond appropriately.
Education & Experience :
High school diploma or equivalent required; Associate or Bachelors degree preferred.
Minimum 2 years of experience in a medical or dental office administrative role.
Minimum 2 years of customer service experience, preferably in healthcare.
Experience managing a busy multi-line phone system.
Familiarity with insurance verification and patient financial coordination.
CPR & First Aid certification preferred.
Why Join Our Team?
We are a patient-centered, team-driven practice that values professionalism, collaboration, and continuous growth. If you are a high-energy, detail-oriented professional who is passionate about delivering exceptional service , we encourage you to apply!