Fundraising Jobs in Boston ma

WHO WE ARE :

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

The Fundraising Support Team provides direct concierge service to hundreds of thousands of donors and fundraising event participants responsible for generating the majority of National MS Society revenue.

The Fundraising Support Associate works directly with donors and fundraising event participants all over the country, providing information and solutions related to donating and / or fundraising. In addition to direct constituent service, the Fundraising Support Associate tracks call / email volume and content, provides feedback regarding daily, front-line service activity to help refine Fundraising Support processes.

Position expected to last for 5-6 months

Responsibilities

1. Provide inbound and outbound concierge service to fundraising event participants and donors in the areas of event information, fundraising, and donations. (95%)

• Provide exceptional customer service to fundraising event participants and donors nationwide, in over 50 service categories via email and phone
• Learn and apply new information continuously :

Maintain up-to-date skills in relevant software, internet applications, Society websites and online tools, external web browsers, mobile apps, social media platforms, etc.

Provide information about events, requirements and policies, how to fundraise with available tools, how to navigate website and Fundraising Center, donation processes, etc.

2. Provide feedback for program development and evaluation (5%)

Minimum Education :

Minimum Experience :

Technical / Other :

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS :

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume , and any other documents required, to the Resume / CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important : Please check the job posting to see if a Cover Letter or any other documents are required for the position you are applying to. You will not be able to modify your application after you submit it. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page .