Garbage collector Jobs in Coral Springs, FL

Office Location : This position can be located in Tampa, St. Petersburg, Sarasota, Stuart, West Palm Beach or Boca Raton.

Hybrid work arrangement (3 days in the office / 2 days remote).

JOB SUMMARY :

The Adjuster position is responsible for collecting and servicing defaulted consumer loans from initial delinquency up to charge-off / recovery. While undertaking these activities, the Adjuster is required to adhere to Bank policies and procedures as well as all applicable regulations such as, but not limited to, the Fair Debt Collection Practices Act. The loan types the Adjuster primarily services include installment, revolving, auto, boat, and residential mortgage loans. Adjusters are expected to deliver a high level of customer service and demonstrate excellent communication skills. Therefore, an Adjuster must clearly and effectively communicate with customers through telephone contact as well as through electronic and written correspondence. The Adjuster is expected to mitigate delinquency rates on their assigned accounts using effective and professional collection and customer service techniques. In addition, an Adjuster must promptly investigate, resolve, and / or escalate customer concerns. An Adjuster must try to identify reasons for customer delinquency and demonstrate effective negotiation skills to collect payments, establish promise to pays, and make referrals for hardship assistance, when applicable. The Adjuster must meet or exceed performance standards as set by the Collections Department Manager. Scope of work may include servicing of current accounts, skip tracing, servicing other loan types, and working on special projects from time to time, as required by department Manager. The Adjuster will be required to attend various training and continuing education courses.

MINIMUM QUALIFICATIONS :

• High School Diploma
• 1-2 years of collections or comparable customer service experience preferred
• Bilingual (English / Spanish) a plus!
• Seacoast Bank experience desired
• Ability to write clear and effective correspondence to customers, including demand letters and emails.
• Ability to speak professionally to individuals over the telephone and via video conferencing while influencing results, responding to inquiries, and providing excellent internal and external customer experience.
• Proficient utilization of core bank operating systems, MS Word, MS Excel software, or other technical applications and systems at an intermediate level, as needed.
• General banking or finance knowledge as well as working knowledge of loan products including installment, revolving and residential mortgage.
• General debt collection knowledge that includes applicable regulatory requirements such as the Fair Debt Collection Practices Act (FDCPA).
• Ability to productively work, deliver results, and promote positive team culture in a remote working environment.
• Strong analytical and problem solving skills

ESSENTIAL JOB FUNCTIONS :

party field visits to the collateral properties of delinquent accounts in accordance with Bank policy and procedure.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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