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Morgue Reconciliation Specialist

Performs Morgue reconciliation and general support tasks necessary for ensuring the continuity of Morgue operations. Maintains Morgue equipment and facilities. Liaises with internal and external stakeholders regarding decedent remains, decedent affairs, and the Morgue process. Under the direction of the supervisor, performs other support tasks as needed. Demonstrates excellent communication skills and can communicate with a variety of people in a direct, personable, and articulate manner. The hospital's Morgue has a capacity of 25 and receives approximately 1,450 adult and perinatal deaths annually. A degree in Funeral Directing is preferred.

Essential Functions:

• Functions as a resource and primary liaison on the decedent care and postmortem workflow.
• Collaborates effectively with internal and external stakeholders, providing support and triaging as needed.
• Responds to inquiries from family members.
• Facilitates receipt and release of decedents and specimens in the Morgue, including hospital inpatients, outpatients, private autopsy requests, contracted hospitals, funeral homes, New England Donor Services, Office of the Chief Medical Examiner, and applicable surgical specimens.
• Ensures proper identification and management of decedent remains, maintaining continuity of postmortem care and comprehensive tracking documentation.
• Performs additional care tasks as needed, including inventorying belongings and facilitating the movement of remains within the Morgue and Autopsy spaces.
• Demonstrates the ability to accurately review, interpret, and manage documentation related to deceased individuals. Ensures all documentation is organized.
• Ensures the Morgue spaces and equipment are consistently maintained, cleaned, disinfected, organized, tidy, and properly stocked.
• Complies with relevant state and federal laws and regulations, and established hospital and departmental policies, procedures, and objectives, including the areas of quality assurance, safety, environmental affairs, and infection control.
• Sustains a high level of awareness regarding discrepancies related to the decedent care process and follows up accordingly.

Qualifications:

Education: High School Diploma or Equivalent required or Associate's Degree Biology preferred or Associate's Degree Health Sciences preferred or Associate's Degree Related Field of Study preferred or Bachelor's Degree Health Sciences preferred or Bachelor's Degree Biology preferred or Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Experience: Mortuary or Decedent Affairs experience 1-2 years preferred

Knowledge, Skills and Abilities:

• Must be comfortable working around deceased individuals in a respectful and compassionate manner.
• Ability to lift, pull, and push substantial weight in a temperature-controlled Morgue setting.
• Must be comfortable and compassionate when communicating with individuals who are grieving the loss of a loved one.
• Must demonstrate strong communication and interpersonal skills to foster collaboration with both internal and external stakeholders.
• Must consistently maintain a professional demeanor and conduct.
• Must be highly detail-oriented, with strong organizational and time management skills and the ability to multitask effectively.

Additional Job Details (if applicable):

Benefits:

• Medical, dental, and vision insurance
• Tuition reimbursement
• Generous paid time off
• 50% off MBTA passes
• Access to childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive "Perks" program, including discounts on tickets and passes for events, museums, ski resorts, and more

Remote Type: Onsite

Work Location: 75 Francis Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.28/Hourly

Grade: 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.