Complaint AnalystMandarich Law Group, LLP is one of the country's leading creditor's right law firm with offices in CA, IL, NY, MI, OH, GA, NV, and FL.
We are seeking an Complaint Analyst for our Ch...Show moreLast updated: 13 days ago
Promoted
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Insight GlobalChicago, IL, United States
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$61,500.00–$98,300.00 yearly
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
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HERE TechnologiesChicago, IL, United States
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TalentElixir ConsultingChicago, IL, United States
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Blue Star Partners, LLCChicago, IL, United States
$30.00–$35.00 hourly
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myGworkChicago, IL, United States
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EQ OfficeChicago, IL, United States
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Waltz HealthChicago, IL, United States
$50.00–$99.00 hourly
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Quick Apply
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Lakeshore Sport & Fitness (LSF) is Chicago's #1 Sport and Fitne...Show moreLast updated: 30+ days ago
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Manatt Phelps & PhillipsChicago, IL, United States
$65,000.00–$72,000.00 yearly
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Uline, Inc.Oak Park, IL, USA
$80,000.00–$109,000.00 yearly
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Pay from $80,000 to $109,000 per year.Uline Drive, Pleasant Prairie, WI 53158.Are you creative and collaborative? Does your analytical expertise help you arrive at innovative answers? Then you belo...Show moreLast updated: 5 days ago
Complaint Analyst
Mandarich Law GroupChicago, IL, United States
13 days ago
Salary
$20.00–$25.00 hourly
Job description
Complaint AnalystMandarich Law Group, LLP is one of the country's leading creditor's right law firm with offices in CA, IL, NY, MI, OH, GA, NV, and FL. We are seeking an Complaint Analyst for our Chicago, IL officeHours 8 : 00AM to 5 : 00PM Monday through Friday. In-Office position.What Youll Do :
Ensure customer complaint program policies, procedures and SLAs are met.
Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include :
Reviewing call recordings, account notes, legal documentation, and financial transactions
Escalating issues to internal management as well as 3rd party subcontractors and clients
Responsible for effectively documenting the complaint resolution and any required follow up
Conduct program level root cause analysis, research issues, identify trends, draw conclusions, and make recommendations.
Assist with recommendations for enhancements to employee trainingWhat Youll Need :
Minimum High School diploma or equivalent. College Degree preferred.
Prior law firm experience and / or knowledge of the legal and collections industry preferred
Highly detail oriented, analytical and strong organizational and communication skills.
Ability to work independently
Exceptional analytical and problem-solving skills
Excellent written communication skills.
Problem solving skills.What Youll Enjoy :
Competitive Base Salary
Medical and Dental coverage; 401K plan with company match
Paid Parental Leave
Convenient West Loop location, close to the CTA, Metra, Divvy, and major freeways
On-site gymWe are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment.$20 to $25