Job Description - Create, update, and maintain documentation including but not limited to product documentation, procedures, and technical documentation to support various compliance products and s...Show moreLast updated: 30+ days ago
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Quick Apply
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MMSRaleigh, NC, US
Full-time
Quick Apply
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Create, update, and maintain documentation including but not limited to product documentation, procedures, and technical documentation to support various compliance products and services.
Organize complex information into logical, intuitive structures.
Define documentation standards, templates, and style guides for consistency.
Partner closely with various technology other business stakeholders to gather source information.
Transform complex information into clear, user-friendly documentation
Ensure documentation is technically correct, complete, and tested against actual product behavior.
Create and update a central documentation repository in Confluence including maintain taxonomy, metadata, and version control.
Ensure consistency and industry best practices are incorporated into the documentation artifacts.
Enforce style, grammar, and clarity standards.
Manage review processes with SMEs and stakeholders.
Roles & Responsibilities
Create, update, and maintain Archiving Technology documentation including but not limited to product documentation, procedures, and technical documentation to support various compliance products and services within eDiscovery Services and Archiving Technology
Organize complex information into logical, intuitive structures.
Define documentation standards, templates, and style guides for consistency.
Partner closely with eDiscovery, Archiving Technology and other business stakeholders to gather source information.
Transform complex information into clear, user-friendly documentation
Ensure documentation is technically correct, complete, and tested against actual product behavior.
Create and update a central documentation repository in Confluence including maintain taxonomy, metadata, and version control.
Ensure consistency and industry best practices are incorporated into the documentation artifacts.
Enforce style, grammar, and clarity standards.
Manage review processes with SMEs and stakeholders.
Generic Managerial Skills, If any
Bachelor’s degree or a combination of education plus equivalent work experience preferably with a credentials
in writing, e.g., communications, English
Exceptional writing skills : This is a fundamental requirement, encompassing clarity, conciseness, grammar,
and the ability to simplify complex ideas
Technical aptitude : Need to understand the underlying technical concepts of the product or subject being
documented. Understand and translate complex technical concepts to a non-technical audience, and the
ability to translate legal / regulatory processes and requirements to IT partners
Strong research skills : The ability to effectively gather and analyze information from various sources is crucial
Communication and interpersonal skills : Effective verbal and written communication is essential for collaborating
with subject matter experts, team members, users, and other stakeholders at all levels of the Bank.
Attention to detail : Ensuring accuracy and precision in technical documentation is paramount
Familiarity with technical writing tools and software : Proficiency in tools like Word, screen capture software, graphics
, Confluence
Organizational and project management skills : Manage multiple projects, prioritize tasks, and meet deadlines is
important. Work independently with minimal supervision
Critical thinking : Need to analyze information, identify potential issues, and make logical decisions to present