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(Focus on Case Management Workflows)

.Job Summary

IT Application Analyst is responsible for providing support for Epic and 3rd party applications used by supported departments. This includes application implementation, support, maintenance, and optimization of applications, systems, and technologies. Requires collaboration with IT teams and end users to ensure a cohesive, integrated product offering. Epic is the primary software vendor, but responsibility does include other software vendors. This position will foster a culture of excellence, innovation, and collaboration.


Job Specific Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support.
• Performs comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues.
• Responsible for facilitating workflow design and validation in collaboration with end users.
• Assess and document workflows for assigned applications by interviewing/shadowing users.
• Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices.
• Follows process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data.
• Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time.
• Responsible for updating assigned requests and project tasks, and effectively communicate status updates.
• Reports risks for projects or requests promptly to the appropriate team members and manager.
• Participates in coordinating installation of application changes following change control processes.
• Assess incoming incidents and work to resolve issues, or if unable to resolve, escalate appropriately.
• Utilizes standard departmental process and tools to ensure Service Line Agreement (SLA) compliance.
• Participate in on‐call coverage responsibilities.
• Adjusts work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Performs other related duties and responsibilities as required or requested.

Education and Experience

• High School Diploma or GED (Bachelor’s highly recommended)
• Experience with Epic EHR preferred
• If the employee currently holds a clinical licensure or certification, the employee must maintain their licensure or certification in accordance with their respective state governing board. The employee holds complete responsibility for all activities, education, and training required to maintain their clinical licensure or certification.

Required Licensures/Certifications/Registrations

• Certification in the assigned (1) Epic Application is required within six (6) months of hire and within two (2) attempts.

Knowledge, Skills, and Abilities

• Ability to communicate effectively via verbal or written methods
• Ability to interpret and complete technical assignments with supervision and/or guidance
• Interact professionally with a diverse group of end users, internal/external teams, and vendors
• Knowledge of healthcare operations, workflows, policies, and regulations
• Ability to work effectively in a fast-paced and dynamic environment
• Possesses outstanding analytical and problem solving/resolution skills
• Must be able to understand and redefine processes in order to effectively implement technology solutions
• Must be detail oriented, well-organized, and demonstrate ownership for project success
• Possesses excellent customer service qualities

Interaction with Other Departments and Other Relationships

• Internal: Requires interaction with all UMC departments, medical staff, technical personnel at TTUHSC and UMC Physicians, and future connect affiliates.
• External: Works with multiple vendors from a support perspective.

Physical Capabilities

• Work is of medium demand; walking, sitting, and standing most of the time while on duty.
• Occasional lifting of equipment is required.
• Adequate hand/eye coordination and fine motor skills required for typing.
• Talking and hearing is essential in dealing with co-workers and customers.

Environmental / Working Conditions

• Works is a well-lighted, heated, and ventilated building.
• Hours may vary to accommodate the needs of other departments or system maintenance.
• Many system management functions can only be performed during non-peak hours.
• Normal work hours are from 8:00am – 5:00 pm Monday – Friday.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.*