Graveyard shift Jobs in Arvada, CO

divh2Integrated Shift Supervisor - Day Shift / h2pThe Shift Supervisor is responsible for directing on-shift staff, performing oversight and coordination of a multisource services environment. He / She supports our COMM Network Operations Center. The Shift Supervisor ensures monitoring, tracking, proper severity level of incidents, and the escalation of incidents affecting critical business functions are managed and that situational awareness of any anomalies are relayed to appropriate leadership. The proactive nature of this position demands an experienced manager with operational experience with the ability to direct the performance of resources that support critical operations. / ppWork hours to be assigned : Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts 1600-0400 or 0400-1600 / ppPosition Responsibilities : / pulliMonitors and tracks service impacting changes in the Enterprise infrastructure / liliWorks with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the Enterprise / liliMonitors and analyzes critical incident alerts regarding outages or degradation in services affecting the Enterprise using monitoring tools / liliAssists with the development and maintenance of standard operation monitoring procedures / liliAssists with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, and documenting a timeline of events) / liliMonitors planned and unplanned service impacting changes / liliAssists with the preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages / liliAssists with SharePoint Outage Tracker entries and updates / liliAssists with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources / liliArchives Daily Operations Report and Shift Change Log (Day Shift) / liliPerforms trend analysis, incident problem review and recommendations, and reports incident / service status via defined reporting forms, as requested / liliChecks on the status of Critical Site Tickets and drives them to closer, if possible / liliChecks on the status of Prolonged / Multiple Transfers of Tickets and drives them to closer, if possible / liliProvides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations / liliLeverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends / liliProactively monitors high priority incident tickets impacting VIPs and Mission / Business / Enterprise critical services / liliSupports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Enterprise Operations Squadron managed and monitored systems / liliProvides operational coordination for network Event and Incident Management functions / liliPrepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership / liliSupports the Government by performing daily ad hoc taskings from the Customer / liliGenerates Situational Awareness notification via various messaging systems for distribution to customers / liliProvides technical assistance, when requested, by the Customer in support of defined duties / liliProvides coordination, data collection, and other support to the After Action Report process / liliIntegrates ITIL v3 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation / liliDemonstrates an understanding of network services, and Carrier Ethernet / liliResponsible for collection of incident information through customer conversation, and self-service support tools / liliTracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience / liliConducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and / or infrastructure components. Communicates promptly on progress. / liliEngages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. / liliExecutes against established Service Level Agreements (SLA). / liliDocuments resolutions and updates self-help and staff knowledge bases. / liliAlerts management to recurring problems and patterns of problems. / li / ulpRequired Qualifications : / pulliAn Active TS / SCI Clearance with Polygraph / liliMinimum 5 years of recent and relevant experience successfully coordinating / directing IT operations, performing under documented 24x7x365 operational performance requirements / liliTechnical background and strong IT skills / knowledge in networking / liliProficient writing skills / liliExperience drafting presentations and executive level reports / liliMust be able to review technical documentation and summarize information for executive level review / li / ulpRequired Certifications : / pulliSecurity+ or any DoD 8140 IAT certification / liliAny ITIL 4 Certification / li / ulpDesired Qualifications : / pulliProficient in word processing, spreadsheets, and desktop applications / liliStrong communication and interpersonal skills / liliStrong logic and analytical skills / liliStrong customer service skills and experience / liliExcellent oral and written communication skills / liliProven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment / liliExcellent organizational skills / liliBasic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems ITIL Service Operations or ITIL Service Operations Analysis, Cisco CCNP, Cisco CCNA, AWS Associate or better, VMWare vSpere, or MCSA / li / ulpThis position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. / ppA culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose - to ensure the safety of our nation. / ppAn environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. / ppA focus on continuous growth. Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. / ppYour potential is limitless. So is ours. Learn more about CACI here. / ppThe proposed salary range for this position is : $67,800 - 142,200 USD / ppCACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. / p / div