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Guest relations manager Jobs in Houston, TX

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Guest relations manager • houston tx

Last updated: 4 days ago

Customer Relations Manager

Century CompleteHouston, TX, United States
Full-time

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.Your key responsibilities include:.Manage al... Show more

Agency Relations Manager

Safepoint MGAHouston, TX, United States
Full-time

Safepoint Insurance is an admitted Property and Casualty insurance carrier based in Tampa, FL.We are looking for an Agency Relations Manager to build and maintain agency relationships throughout th... Show more

Public Relations

TradeJobsWorkForce77206 Houston, TX, US
Full-time

Public Relations Job Duties: Responds to requests for information from the media.Establishes ... Show more

 • Promoted

Investor Relations Director

Pacifica ContinentalHouston, TX, US
Full-time
Quick Apply

Investor Relations Director Houston, TX Our client is a global diversified chemicals company, operating across multiple segments including PET, fibers, and packaging.With a strong emphasis on susta... Show more

Guest Service Manager

TradeJobsWorkforce77255 Houston, TX, US
Full-time

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.Handle guest issues, complaints, and reques... Show more

 • Promoted

Guest Consultant

Massage Heights - Washington HeightsHouston, TX, US
$13.00 hourly
Part-time

Elevate the Lives of the People we Touch.Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.Competitive pay with commission and b... Show more

Analyst Relations Director

Grant Thornton LLPHouston, TX, United States
Full-time

Grant Thornton is seeking an Analyst Relations Director to join the team.Approved office locations can be found below.As Analyst Relations Director, you will lead strategic engagement with industry... Show more

Industrial Relations Representative

Bechtel CorporationHouston, TX, United States
Full-time

Extraordinary Teams Building Inspiring Projects.Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown econom... Show more

Donor Relations Advisor

Texas Children's HospitalHouston, TX, United States
Full-time

We are searching for a Donor Relations Advisor someone who works well in a fast-paced setting.In this position, you will create opportunities for the Office of Philanthropy to better cultivate new ... Show more

Vendor Relations Director

StewartHouston, TX, United States
Full-time

Develops and implements vendor relations strategy to efficiently and effectively obtain products and services required by Stewart from third party suppliers at the best total cost of ownership.Thro... Show more

Technical Client Relations Account Manager (SAP)

WorldpayHouston, TX, United States
Full-time

Technical Client Relations Account Manager (SAP).Ready to take your career global?.Make your mark at one of the biggest names in payments.We're looking for a Technical Client Relations Account Mana... Show more

Client Relations Supervisor

Beacon MobilityHouston, TX, United States
Full-time

Oversee the Routing team by reviewing new student ride requests, routing adjustment errors, client emails and de-escalating client issues.Collaborate with C-suites, Product, Engineering and Operati... Show more

Director, Payor Relations

Texas Medical CenterHouston, TX, United States
Full-time

We are seeking a dynamic and strategic Director, Payor Relations to lead and strengthen partnerships with commercial, government, and managed care payors.In this high-impact leadership role, you wi... Show more

Employee Relations Specialist

The Center for PursuitHouston, US
Full-time

Employee Relations Specialist Department: Human Resources Reports To: Vice President of Human Resources Location: 4400 Harrisburg Blvd.Houston, TX 77011 Employment Type: Full-Time About Pursuit Cen... Show more

People Relations Specialist

bpHouston, TX, United States
Full-time

Retail People Relations Specialist.Retail People Relations (RPR) is a globally connected team within People, Communications & Culture, responsible for providing expert People Relations support acro... Show more

Manager of Corporate Relations

Houston Symphony SocietyHouston, TX, United States
$65,000.00 yearly
Full-time

Manager of Corporate Relations.Salary/year Position Type Full Time Education Level 4 Year Degree Category Nonprofit - Social Services.Job Title: Manager of Corporate Relations.Reports to: Director ... Show more

Client Relations Manager - Energy

TNPHouston, TX, US
Full-time
Quick Apply

TNP, an award-winning and nationally recognized civil engineering consulting firm, has an immediate, full-time position opening for a Client Relations Manager focused on energy sector sales.This in... Show more

Senior Manager, Labor Relations & EHS

Equipment Depot MasterHouston, TX, United States
Full-time

Senior Manager, Labor Relations & EHS.Marengo - Logisnext Americas - Marengo, IL 60152; Dallas / Fort Worth - Ft Worth, TX 76155; Houston - Houston, TX 77032.Salary/year Position Type Full Time.Res... Show more

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Customer Relations Manager

Customer Relations Manager

Century CompleteHouston, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Customer Relations Manager

Houston, TX

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

Your key responsibilities include:

  • Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
  • Remain in compliance with the Company's policies and procedures.
  • Resolve all customer issues with appropriate team members and trade partners.
  • Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
  • Follow through on all customer issues.
  • Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
  • Responsible for the presentation of a professional image.
  • Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
  • Ensures that the Homeowner is educated on all products and warranties within the home.
  • Thoroughly explain the Company's Limited Warranty to each Homeowner.
  • Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
  • Facilitate a timely response, execution, and completion of all customer issues.
  • Communicate any necessary work to the Customer Relations Coordinator.
  • Participates in root-cause analysis of issues and sends recommendations to the manager.
  • Manage trades to completion of service requests to customer satisfaction.
  • Perform service-related tasks as requested (adjustments and repairs).
  • Establish and maintain positive internal and external customer relationships.
  • Determine trade accountability for back charges and PO's.
  • Authorize payment for work performed within approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Provide leadership with regular updates on escalated issues.
  • Review and support Century's Construction Standards.
  • Perform other duties as needed or assigned.

What you have:

  • Outstanding customer service skills.
  • An excellent communicator with a professional, friendly demeanor.
  • Ability to stay calm under stressful circumstances.
  • Highly proficient in Microsoft applications (Excel, PowerPoint, Word).

Your education and experience:

  • Experience in the construction or homebuilding industry is strongly preferred.
  • 2+ years of related experience and in residential customer service/home warranty.
  • A college degree is preferred.
  • A high school diploma or GED is required.

About Century Communities

Our mission of A Home For Every Dream is only possible with the best talent in the industry. If that's you, if you're a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level, then apply today!

As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits needed to build successful, rewarding careers.