Guest relations manager Jobs in Tallahassee, FL

BJ's Restaurants Management Opportunity

Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ's Restaurants!

We are committed to our CRAFT:

Connection, Respect, Advancement, Fun, and Trust

**NOW HIRING**

$62,000 - $75,000 / year plus quarterly bonus potential commensurate with experience

Are you ready for craft beer, great food, and an all-around "WOW" experience?! BJ's Restaurants is looking for talented, passion-driven managers to join our Management Teams.

Let's talk about culture and career growth!

• Lucrative compensation package
• Growing company with 200+ restaurants and several new restaurant openings yearly across the country
• Career advancement and leadership conferences and development programs
• Comprehensive benefits - medical, dental, vision & life insurance, and 401K
• Paid vacation time
• Culture that celebrates diversity, equity and inclusion with our WeCAN & IDEA groups
• Community involvement and philanthropy We love giving back to our communities
• Quarterly bonus potential
• Daily Pay- On demand access to earned pay
• Fun environment
• Relocation opportunities throughout the country
• And more!

Responsibilities

The Restaurant Manager is responsible for managing all functions of the restaurant during opening, mid or closing shifts. Key responsibilities include hiring, managing, supervising, and training restaurant team members and ensuring a Gold Standard guest experience.

All management positions at BJ's Restaurants are classified as exempt. As an exempt manager, you must spend more than 50% of your time performing managerial duties and must regularly exercise independent judgment and discretion on matters of consequence to the restaurant.

Duties & Responsibilities: Operational Execution

• Perform Open / Mid-Day / Closing duties
• Conduct daily briefings on matters of importance to the team
• Manage all necessary repair and maintenance issues
• Manage the Restaurant Risk Review audit process and implement necessary changes
• Manage local restaurant marketing, sales building, and community involvement
• Facilitate and participate in Continued Education Program
• Exercise discretion and independent judgment
• Ensure 100% compliance with all Company policies and laws
• Make recommendations concerning development, promotion, and disciplinary action affecting team members
• Make hiring and termination recommendations to General Manager
• Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant

Food & Beverage Execution

• Ensure safety & sanitation
• Monitor food and beverage quality and execution
• Conduct Quarterly Food Reviews
• Prepare and receive orders of food and beverages
• Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes
• Monitor and validate daily prep production

Team Member Relations

• Coach, mentor, and discipline hourly team members
• Monitor facilitate team member recognition

Service Execution and Guest Relations

• Train, coach, and develop team members to ensure they are providing Gold Standard service to BJ's guests
• Manage guest relations and guest recovery

Qualifications

Necessary Skills & Requirements:

• A minimum of two years full service, high volume, casual dining restaurant management experience
• High personal integrity, professionalism and maturity
• Ability to work in a fast-paced environment
• Solid relationship management and performance management skills
• Ability to motivate and direct team members and work effectively in management team
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Strong writing and documentation skills
• Ability to absorb and retain information quickly
• Keen attention to detail
• Proven problem-solving abilities
• Exceptional guest service orientation
• Ability to stand and walk around a restaurant to supervise operations for 8-10 hours
• Ability to lift 50 pounds
• Ability to bend, stoop, and raise arms above head on occasion

Salary: Commensurate with experience

Pay Range USD $62,000.00 - USD $75,000.00 /Yr.