Guest services Jobs in Atlanta, GA

Location :

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description :

To graciously welcome guests to the hotel by offering them assistance with their baggage and directions to the Front Desk, while effectively managing the flow of traffic in and out of the Motor Lobby. The Doorman is typically the first employee the guest comes in contact with and this initial interaction is vital to the guest's experience.

Responsibilities :

Essential Functions :

• Greet all guests and welcome them to the hotel.
• Unloads the baggage from the car or taxi and brings it inside to the Bellstand.
• Tags guest baggage with the proper claim checks and gives the guest his / her claim ticket for the baggage.
• Direct guests to the Front Desk.
• Calls taxi for guests as needed.
• Assists the Bell Captain with all luggage storage and retrieval.
• Loads the baggage in the cars or taxis for departing guests, thanking them for choosing our hotel.
• Maintains a clean and orderly appearance of the work area at all times.
• Controls the traffic flow in and out of the Motor Lobby.
• Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.
• Raise, lower and maintain flags as requested
• All other duties as requested by management
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
• Any other duties as assigned by management

Tools and Equipment :

Working Environment :

Qualifications :

Attain a high propensity for customer service.

Previous cash handling experience.

Ability to stand for prolonged periods of time.

May require working overnight shift.

Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity employer - vets / disability. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].