Guest services Jobs in Cambridge ma

The growth and success of our company is driven by the participation, commitment, and performance of our team members.

Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions.

We seek qualified candidates who share our vision, values, and desire for achieving excellence.

We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team!

This position assists the Guest Service Manager with overseeing the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved.

This position may direct the work of others, i.e.

delegate tasks, and provide training & support, and resources to the front desk staff.

Benefits

Olympia Hospitality’s comprehensive benefits package reflects our commitment to the well-being and security of our team members.

• We provide health, dental, and vision insurance, ensuring access to essential medical services.
• Our 401K program includes a matching component, assisting employees in planning for their future retirement.
• Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-saving opportunities.
• Team members also enjoy seven paid holidays annually, fostering work-life balance.
• Additionally, we offer employer-paid life insurance, along with options for dependent and employee-paid life insurance coverage.
• Short-term and long-term disability benefits further safeguard employees against unexpected financial challenges, providing peace of mind and support during difficult times.
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Run room status reports in a timely manner and relay necessary information to affected departments and individuals.

Attend meetings / training as required by management.

Skills Required

Experience / Education

Physical Demands

Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.