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Guest services Jobs in Durham, NC
- Promoted
Guest Service Representative Morning Hours
Nothing Bundt Cakes - Durham / Chapel HillDurham, NC, US- Promoted
Guest Advocate, General Merchandise, Inbound, Starbucks
TargetChapel Hill, NC, United States- Promoted
GOLF SERVICES ASSOCIATE
TopgolfDurham, NC, United States- Promoted
STUDENT SERVICES COORDINATOR
InsideHigherEdDurham, North CarolinaGuest Service Representative
Nothing Bundt CakesDurham, NC- Promoted
- New!
Client Services Lead
SPS-North AmericaDurham, NC, US- Promoted
Family Services Supervisor
Crossnore Communities for ChildrenAvery County, NC, United StatesGuest Services Representative
Hendrick Automotive GroupDurham, North Carolina- Promoted
ASSISTANT GUEST SERVICE MGR FT ~ BENCH
Lowes Foods SupermarketNC, United States- Promoted
Field Services Manager
Cormetech, Inc.Durham, NC- Promoted
TECHNOLOGY SERVICES DESIGNER II
Affiliated Engineers, Inc.Chapel Hill, NC, United States- Promoted
GUEST SERVICE TEAM MEMBER
Wingstop RestaurantsDurham, NC, United StatesGuest Experience Manager
CAVA - North CarolinaChapel Hill, North Carolina, United StatesGuest Lead
stand out for good, IncDurham, NCGuest Experience Manager
cavaChapel Hill, North Carolina, United StatesGuest Service Leader PT
Lowes FoodsChapel Hill, NC, USAssistant Guest Service Manager
The Fresh MarketDurham, NC, USGuest Service and Sales
Cracker Barrel1080 West Renaissance Pkwy.- Promoted
- New!
Patient Services Advocate
FastMedDurham, NC, USGuest Service Representative Morning Hours
Nothing Bundt Cakes - Durham / Chapel HillDurham, NC, US- Full-time
Job Description
Job Description
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities / Duties :
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping / mopping of the floor, and dusting / cleaning of countertops, windows, and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
Core Values and Competencies :
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Projects warmth, enthusiasm, and optimism that attracts others.
Knowledge, Skills, and Abilities :
Education, Certifications and Work Experience Requirements :
Work Availability :
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.