Guest services Jobs in Yonkers, NY
Last updated: 17 hours ago
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.We're here to expand the possibilities of what once was, with our history of restoring properties to their former...Show moreLast updated: 17 hours ago
Position Title : Guest Services Representative.Position Summary : The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all W...Show moreLast updated: 27 days ago
Nothing Bundt Cakes - JobID : 100-149886771 [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll : Promptly greet walk-in and phone guests with genuine wa...Show moreLast updated: 1 day ago
Remote | Full-Time / Part-Time.Become a part of our team as a Guest Service Agent and provide exceptional customer service to guests.
This role is perfect for those passionate about creating positiv...Show moreLast updated: 30+ days ago
We are hiring immediately for a full time.Mid East Off Prem - 100 Fred Wehran Drive, Teterboro, NJ 07608.Note : online applications accepted only.
Sunday through Thursday, 9 : 00 am to 5 : 00 pm.Previous...Show moreLast updated: 3 days ago
We are looking to add a Guest Service Supervisor (GSS) to our family.Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.We...Show moreLast updated: 1 day ago
We are looking to add a Guest Service Supervisor (GSS) to our family.Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.We...Show moreLast updated: 7 days ago
We are hiring immediately for a full time .Mid East Off Prem - 100 Fred Wehran Drive, Teterboro, NJ 07608.Note : online applications accepted.
Sunday through Thursday, 9 : 00 am to 5 : 00 pm.Pr...Show moreLast updated: 30+ days ago
At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prioritize...Show moreLast updated: 30+ days ago
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry.We will accomplish our goal by creating an atmosphere of friendly employee beh...Show moreLast updated: 25 days ago
At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prio...Show moreLast updated: 1 day ago
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience.
GSRs assist in maintaining brand standar...Show moreLast updated: 28 days ago
Retail Guest Experience Specialists.Full-Time and Part-Time Career Opportunities.Our Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and exp...Show moreLast updated: 13 days ago
At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We prio...Show moreLast updated: 1 day ago
- Promoted
- New!
Guest Services Supervisor
HRI HospitalityPelham, NY, United StatesFull-time
- Promoted
Guest Service Representative
Wild Rose EntertainmentJefferson, United States$12.32 hourly
Full-time
- Promoted
Guest Service Representative
Nothing Bundt CakesHartsdale, NY, United StatesFull-time
- Promoted
Guest Service Agent - Remote
D Aceto Services LLCYonkers, New YorkQuick Apply
- Promoted
GUEST SERVICES AGENT (FULL TIME)
Compass GroupTeterboro, NJ, United States$25.00 hourly
Full-time +1
- Promoted
Guest Service Supervisor
Global Partners LPWhite Plains, NY, US$17.50–$18.50 hourly
Full-time
- Promoted
Guest Services Agent
Meyer Jabara HotelsWhite Plains, NY, United States Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results.
Our Associates are encouraged to rea...Show moreLast updated: 30+ days ago
Information & Guest Services Representative
Hackensack Meridian HealthHackensack, NJ Our team members are the heart of what makes us better.With a culture rooted in connection and collaboration, our employees are team members.
Here, competitive benefits are just the beginning.It’s a...Show moreLast updated: 30+ days ago
- Promoted
Guest Service Supervisor
Global PartnersWest Harrison, NY, United States$17.50–$18.50 hourly
Full-time
- Promoted
GUEST SERVICES AGENT (FULL TIME)
EurestTeterboro, NJ, US$20.00 hourly
Full-time +1
Guest Experience Manager
CAVA - Connecticut / New Jersey / New YorkParamus, New Jersey, United StatesFull-time +1
- Promoted
Guest Services Manager
Holiday Inn Express & Suites New RochelleNew Rochelle, NY, USFull-time
Guest Services
IPICFort Lee, NJ Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.
Greet guests in a friendly, genuine way and answer questions with fir...Show moreLast updated: 30+ days ago
- Promoted
Guest Experience Manager
CAVA - Edgewater CommonsEdgewater, NJ, USFull-time +1
- Promoted
Guest Service Representative
ThorntonsBronx, NY, USFull-time
- Promoted
Sales Associate - Guest Experience Specialist
Bob's Discount FurnitureParamus, NJ, United StatesFull-time +1
- Promoted
Guest Experience Manager
CAVA - ParamusParamus, NJ, USFull-time +1
Guest Services Supervisor
HRI HospitalityPelham, NY, United States17 hours ago
Job type
- Full-time
Job descriptionAll room types, numbers, layout, decor, appointments, and location. All room rates, special packages, and promotions. Daily house count and expected arrivals / departures. Room availability status for any given day. Scheduled in-house group activities, locations, and times. All hotel and departmental policies and procedures. Meet with the departing Front Desk Supervisor or Night Auditor to review business status and follow up items Access all functions of the computer system according to established procedures and standards Answer the department telephone within three rings, using the correct greeting and telephone etiquette Check the Front Desk and storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness / organization deficiencies. Review the previous day's occupancy and room revenues. Monitor revenues derived from telephone, garage, and sundries. Monitor expenses (telephone, cost of sales, supplies, commissions, and labor). Resolve discrepancies with Accounting. Track actual numbers against the budget. Ensure that staff report to work as scheduled. Document any late or absent employees Coordinate breaks for staff Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that could compromise the department's standards and delegate these tasks Conduct pre-shift meetings with staff and review all information pertinent to the day's business Inspect grooming and attire of staff; rectify any deficiencies Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel including Front Desk staff, PBX Staff, and Reservations Staff Monitor the check-in / check-out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently Monitor communication logs and ensure that guest requests are followed up within 20 minutes. Check for repetitive problems and follow through on any unresolved requests Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. Handle guest reports on theft from safe deposit boxes according to hotel procedures Monitor guest mail and ensure that it is processed according to procedures Monitor and ensure that express check-outs are processed through the system correctly in accordance with hotel check-out standards Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day Assist guests with reports of lost or stolen articles, following hotel policy Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations Contact newly registered guests ten minutes after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures Ensure the security of guest room access Monitor and ensure that all cashiering procedures comply with Accounting policies and standards : Shortages and Overages Late charges Petty cash and paid outs Adjustments Posting charges Making change for guests Cashing personal or travelers checks Payment methods or processing Settling accounts Closing reports Cashier reports Balancing receipts Dropping receipts Securing banks Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures Anticipate sold-out situations and know how many rooms are overbooked. Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations Anticipate low occupancy periods and coordinate blocking of rooms with Executive Housekeeper to maximize labor costs, deep cleaning, and maintenance of rooms Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel Work closely with housekeeping management to ensure the accurate status of each room, the readiness of rooms for check-in and to report guest concerns Print special requests report and block according to specifications Balance room types daily according to departmental procedures Review resumes for arriving groups; organize and coordinate master accounts and check-in / check-out., pre-registration procedures Coordinate delivery time of amenities with room service, ensuring timely delivery Monitor V.I.P. arrivals; greet and escort them to their room Review requests for late check-outs and approve them according to occupancy. Communicate such to Housekeeping Review all out-of-order rooms daily with respective departments to determine the most current status and the estimated date for return-to-room inventory Print report on discrepant rooms, research discrepancies, and enter current status accordingly Complete bucket check nightly according to departmental procedures Maintain awareness of undesirable persons on hotel premises and escort off property contact Security where necessary Ensure all closing duties for staff are completed before staff sign out Foster and promote a cooperative working climate, maximizing productivity and employee morale Prepare and submit daily / weekly payroll records Complete work orders for maintenance repairs and submit them to Engineering. Contact Engineering directly for urgent repairs Complete all paperwork and closing duties in accordance with departmental standards Review the status of assignments and any follow-up action with the on-coming supervisor. High school graduate or equivalent, some college Previous experience as a Guest Service Agent Must be able to satisfactorily communicate in English with guests, management and co-workers Must be able to provide legible communication Ability to enforce hotel's standards, policies, and procedures with Front Desk staff. Ability to prioritize and organize work assignments; delegate work Ability to direct the performance of staff and follow up with corrections where needed Must be able to think clearly, analyze and resolve problems exercise good judgment Ability to focus attention on details Ability to remain calm and courteous when consulting with demanding, difficult guests and / or situations Must be able to perform job functions to standards under pressure of multiple arrivals and departures.
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
This position requires a couple of Front Desk shifts per week, in addition to a few Supervisory shifts per week. This position is primarily for AM shift but may require the occasional PM shift when coverage is needed.
JOB DUTIES :
- Maintain complete knowledge at all times of :
All hotel features / services, and hours of operation.
Contracted banks
MINUMUM REQUIREMENTS
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.