Guest services manager Jobs in Chicago, IL
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Guest services manager • chicago il
Last updated: 6 days ago
The Guest Services Manager is primarily responsible for daily optimization of OpenTable reservation books across all brands, ensuring maximum table utilization, healthy cover flow, and an exception...Show moreLast updated: 29 days ago
The Study at University of Chicago is currently seeking a Guest Service Supervisor , to provide genuine hospitality and the highest quality of service to our guests.This position o...Show moreLast updated: 7 days ago
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Show moreLast updated: 30+ days ago
We’re more than just a team – we’re a community dedicated to making a difference every day.At Olympia Hospitality and The Sophy Hotel, we create a fun, supportive environment where growth never sto...Show moreLast updated: 22 days ago
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ...Show moreLast updated: 21 days ago
PURPOSE AND PERFORMANCE GOALS : All employees shall strive to provide exceptional hospitality to both internal and external guests at all times.
This associate will be responsible for exemplifying th...Show moreLast updated: 14 days ago
Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit.Ensure guests feel welcome to the hotel, and provide excellent guest service.Carry baggage to the gues...Show moreLast updated: 30+ days ago
The Guest Services Agent is responsible for providing quality guest services that include registration and check-out, hotel operations, bell and valet service.
The essential hospitality standards mu...Show moreLast updated: 30+ days ago
Insight Hospital and Medical Center Chicago.Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville are...Show moreLast updated: 30+ days ago
We’re more than just a team – we’re a community dedicated to making a difference every day.At Olympia Hospitality and The Sophy Hotel, we create a fun, supportive environment where growth never sto...Show moreLast updated: 30+ days ago
Central Metro D - Home Care Physical Therapy.Schedule Details / Additional Information : .PHYSICAL THERAPIST (PT) - HOME HEALTH CASE MANAGER.
LOCATION : NEAR SOUTH CITY WITH FOCUS ON.HOURS : DAYS WITH ROT...Show moreLast updated: 30+ days ago
We are Great People Delivering Genuine Hospitality.To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business.
It is the responsibility of Gues...Show moreLast updated: 6 days ago
Guest Services Manager
DineAmic HospitalityChicago, Cook County, United StatesFull-time
Quick Apply
Guest Services Supervisor
Study HotelsChicago, IL, USFull-time
Quick Apply
Category Manager, Soft Services
JLLChicago, ILFull-time
Guest Services Supervisor
Sophy Hyde ParkChicago, IL, United StatesFull-time
Guest Services Agent
HighgateChicago, IL, USFull-time
Banquet Manager -Complex Sable at Navy Pier
The Facilities GroupChicago, IL, United StatesFull-time
Guest Services
Remington HotelsChicago, ILFull-time
Guest Services Representative
Charlestowne HotelsChicago, IL, USFull-time
Operator / Guest Services
Insight Hospital and Medical CenterChicago, ILFull-time
Guest Services Supervisor
Sophy - Hyde ParkChicago, Illinois, USFull-time
Physical Therapist (PT) - Home Health Case Manager -
Advocate Aurora HealthChicago, IL, United StatesFull-time
GUEST SERVICES-OCEAN PRIME CHICAGO
Cameron Mitchell RestaurantsCHICAGO, Illinois, USFull-time
The average salary range is between $ 45,000 and $ 75,000 year , with the average salary hovering around $ 58,500 year .
- vascular surgeon (from $ 325,000 to $ 525,000 year)
- private banker (from $ 54,250 to $ 500,000 year)
- orthopedic surgeon (from $ 43,750 to $ 437,500 year)
- dermatologist (from $ 50,000 to $ 437,500 year)
- interventional radiologist (from $ 108,144 to $ 431,853 year)
- diagnostic radiologist (from $ 24,000 to $ 418,650 year)
- emergency medicine physician (from $ 49,482 to $ 395,500 year)
- surgeon (from $ 40,000 to $ 385,000 year)
- human resource consultant (from $ 92,500 to $ 375,000 year)
- human resources consultant (from $ 92,500 to $ 375,000 year)
The average salary range is between $ 42,500 and $ 70,084 year , with the average salary hovering around $ 55,000 year .
Guest Services Manager
DineAmic HospitalityChicago, Cook County, United States29 days ago
Job type
- Full-time
- Quick Apply
Job descriptionTrack and report on key reservation metrics including covers, fill rate, cancellations, no-shows, and booking trends. Provide weekly and monthly insights with actionable recommendations to Operations and Leadership. Identify opportunities to improve guest conversion, reduce lost covers, and increase utilization during shoulder periods. Ensure guest profiles, preferences, and notes are properly maintained to support personalized service. Collaborate with Marketing and Operations on promotions, experiences, and high-demand periods. Act as a liaison between corporate leadership and on-site teams regarding reservation strategy and execution. Serve as the internal OpenTable subject-matter expert for hosts and on-site management teams. Train hosts, managers, and leadership on : Reservation pacing and shift management Guest notes, tags, and CRM best practices Effective handling overbooking, waitlists, and walk-ins Develop and maintain OpenTable training standards, SOPs, and quick-reference guides. Conduct refresher trainings, onboarding sessions, and on-site support as needed. Partner with Operations and the Training Team to reinforce accountability and consistency in how OpenTable is used across all locations. Strong hospitality background with a deep understanding of front-of-house operations. Demonstrated experience using and managing OpenTable at a high level. Ability to analyze data and translate insights into operational improvements. Strong training, communication, and coaching skills. Comfortable working across multiple brands and locations. Experience in multi-unit restaurant groups. Background in reservation strategy, revenue management, or guest experience leadership. Experience building SOPs or training programs for operational teams. Accountability Adaptability Communication Skills Problem Solving Integrity Leadership Presence Professionalism Self-Management Teamwork and Collaboration Technical Proficiency with purchasing and inventory systems Primarily office-based with frequent on-site visits to restaurant locations throughout the city of Chicago Regular work in high-volume, fast-paced restaurant environments during peak service periods Ability to sit for extended periods while working at a computer and using standard office equipment Ability to stand and walk for extended periods while visiting dining rooms, host stands, and service areas Occasional bending, reaching, climbing stairs, and lifting light materials (up to approximately 15 pounds) Exposure to varying noise levels, crowds, and temperature fluctuations typical of restaurant settings Evening, weekend, and holiday work may be required based on business needs Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Competitive Pay Food and Beverage Discounts Medical, Dental and Vision Insurance Plans 401K + Company Match Training, development & advancement opportunities and much more
The Guest Services Manager is primarily responsible for daily optimization of OpenTable reservation books across all brands, ensuring maximum table utilization, healthy cover flow, and an exceptional guest booking experience.
This role also serves as the OpenTable training and standards lead, responsible for educating, coaching, and supporting hosts and on-site management teams to ensure consistent, best-in-class use of the platform at every location.
Additionally, this position will lead building and maintaining rapport with Priority Guests and take the lead on guest requests from the ownership and ExecutiveTeam.
This position sits at the intersection of guest experience, operations, and revenue optimization.
This is a full time, salaried role with bonus potential
General Functions + Responsibilities
OpenTable & Reservation Optimization
- Own daily optimization of OpenTable books for all brands, locations, and services (lunch, dinner, and special events).
- Adjust availability, pacing, table configurations, booking windows, turn times, and restrictions based on demand patterns and business needs.
- Monitor real-time reservation activity to identify gaps, bottlenecks, and opportunities to improve cover flow.
- Ensure OpenTable settings align with operational realities (floor plans, staffing levels, and service standards.)
- Manage reservation policies including no-show rules, credit card holds, experiences, and special event configurations.
Performance + Reporting
Guest Experience + Cross-Functional Collaboration
Training + Enablement
Proper use of OpenTable tools and workflows
Requirements + Qualifications
Minimum Qualifications
Preferred Qualifications :
Core Competencies
Physical Demands + Work Environment
Perks + Benefits
DineAmic Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.