Guest services manager Jobs in Kansas City, MO

Starting Salary : $17.00 per hour

Schedule :

Tuesday-Thursday : 10am-7pm

Saturday : 9am-5pm

POSITION SUMMARY

The Guest Services Team is responsible for ensuring that every visitor receives outstanding customer service from the initial point of contact, whether on the phone or in person, and that all associated administrative duties are completed efficiently. As the first point of contact for guests, this team sets the tone for a positive overall experience. Guest Services also supports other departments as needed with a variety of administrative tasks.

Reporting to the Adoptions Manager, the Guest Services Specialist is responsible for all day-to-day reception duties as well as additional responsibilities that contribute to the smooth operation of the organization.

PRIMARY ACCOUNTABILITIES

As a Guest Services Specialist, responsibilities include :

• Open or close the Guest Services area daily and provide exceptional customer service. Greet visitors with a smile and answer incoming telephone calls for the Adoptions Department and main line, directing clients to the appropriate department.
• Manage lost and found inquiries and return-to-owner requests. Maintain the Wayside Lost & Found page and cross-post to other relevant pages.
• Support other internal departments such as Development, by folding and sorting donor letters; Adoptions, by scanning final paperwork; Admissions, supporting pet retention efforts; and Pet Memorial Services, by assisting with after-hours client needs.
• Receive and help distribute packages.
• Assist members of the Bark Park, issuing park passes, key cards, handling customer inquiries, and reminders.
• Perform other duties as assigned.

Additional Guest Service Responsibilities :

Requirements

POSITION REQUIREMENTS

Physical

Education / Experience