Guide Jobs in San Francisco, CA

Job : Customer Service Guide

Duration : 1 Month

Location : 206 Utah Avenue, San Francisco, California, 94080

Pay Rate : $22 / hr. W2

Job Description :

Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We're looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our customers.

Responsibilities

• Engage with customers and identify the unique needs to create an individualized experience with customer deliveries. Support new and existing customers as a product expert.
• Execute local registration documents with customers during delivery
• Execute local registration documents with customers during delivery
• Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to excellence
• Complete additional work and tasks as requested by the leadership team
• Qualifications
• 1+ years' experience in customer service; previous EV experience a plus
• High School Diploma or GED required
• Ability to work a flexible schedule to support customers on nights, weekends and / or holidays.
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
• Must have a valid driver's license in the state / province of residence that you will be driving / operating a vehicle (or state that you are commuting daily to / from) .
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to obtain and maintain local sales licenses if applicable in your state / province

Physical Requirements