Head of department Jobs in Garland, TX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Primary Purpose

Our mission is to build a best-in-class partner organization and ecosystem that empowers collaboration and delivers exceptional customer experience outcomes, through strategic alliances and partnerships, shared expertise, and mutual growth for bookings, revenue and renewals. NiCE is committed to enable partners to realize customer needs through the creation and delivery of value driven Ai CX innovation on NiCE technology platforms.

We are creating a new role, Global Head of Partners who will develop, execute and lead with passion a unified partner organization for NiCE that will deliver on the above mission. This person is responsible for defining and executing upon a Partner Strategy that is aligned with the overall NiCE CX GTM Strategy, focusing on building and nurturing key partner relationships and enable scalable growth through our indirect channels.

The role will lead the partner strategies across all the full partner ecosystem – Strategic Tech Alliances, GSI’s, Technology partners, BPOs, VARs, etc..

This person is expected to achieve this by leading a global partner team and through their global partner organization functional group leaders, deliver and execute across the entire partnership lifecycle of Acquisition, Onboarding, Enablement and Partner Success including the different partner type sell motions and GTM through to customer implementation and success.

Major Functions and Core Responsibilities

Partnership Strategy and Execution :

• Build and execute a unified comprehensive partnership strategy aligned with the company's overall GTM strategy and business objectives.
• Identify and evaluate potential partnership opportunities across different segments, including TSD, VAR, GSI, Hyperscalers, Telco's, etc.
• Establish and nurture strategic relationships with key partners to drive mutual success.
• Collaborate with internal stakeholders, including Sales, Marketing, and Product teams, to align partnership initiatives with the overall go-to-market strategy.
• Develop and maintain partner programs tailored to achieve business goals.
• Lead partners’ specific marketing activities.
• Monitor and analyze market trends, competitive landscape, and industry dynamics to identify emerging partnership opportunities.

Revenue Growth and Performance :

Team Leadership and Management :

Operational Excellence and Efficiency :

Experience Requirement :

About NiCE

NICE Ltd. (NASDAQ : NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.