Head of department Jobs in Mesa, AZ

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Nextiva is redefining how businesses connect with their customers — and we believe brand is one of our most powerful strategic levers to do so. We're looking for a Head of Brand who combines creative excellence with operational discipline — someone who can set the brand vision, shape our story, and bring it to life across every touchpoint.

This role isn't about theory or fluff. It's about building a high-impact, action-oriented brand engine that drives real business outcomes. The ideal candidate is a hands-on builder — a leader who can think big strategically, while also rolling up their sleeves to create, launch, and iterate.

You'll oversee the full spectrum of brand — including creative, design, content, video, PR, and communications — and lead a multidisciplinary team of doers who thrive on momentum, storytelling, and excellence.

Key Responsibilities :

Brand Strategy & Narrative

• Define and continuously evolve Nextiva's brand identity, positioning, and narrative , ensuring it reflects who we are, what we stand for, and why we matter.
• Develop a compelling, consistent story that connects our products, people, and customer experience into one unified brand message.
• Partner closely with the CMO and CEO to align brand direction with company strategy, ensuring brand initiatives directly support business goals.

Creative Leadership & Execution

Integrated Brand Ecosystem

Awareness & Reputation Building

Customer Storytelling & Proof

Operational Discipline & Agility

What You'll Bring

Why Join Nextiva

At Nextiva, we're building more than software — we're shaping the future of how businesses connect with their customers. You'll join a passionate, collaborative team that values clarity, authenticity, and momentum . Here, brand is not a department — it's a strategic engine that drives growth, alignment, and pride.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and / or hourly wages, incentives, or bonuses.

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

#LI-MP1 #LI-Onsite

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.