Head of marketing Jobs in Bridgeport, CT

divh2Head Of QA / h2pNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. / ppWere seeking a Head Of Quality Assurance (QA) to lead the organizations quality charter across all engineering and customer-facing functions Platform Engineering, Customer Success Engineering, Data Science, and AI Research. This role will define and drive the end-to-end quality vision for an AI-driven SaaS platform, ensuring that Netomis products meet the highest standards of functionality, performance, reliability, and security. / ppThis leader will establish a center of excellence for Quality, embedding QA thinking across teams from functional, non-functional, performance, and security testing to data validation and model accuracy testing while cultivating a culture of continuous improvement and automation-driven efficiency. / ph3Responsibilities : / h3ulliDefine and execute the Quality Engineering vision and roadmap aligned with organizational goals. / liliBuild and lead a multi-disciplinary QA team (Platform QA, Data Quality, Automation, and Performance Engineering). / liliPartner with engineering, product, and customer success leaders to ensure quality is embedded across the SDLC. / liliEstablish quality KPIs and dashboards for visibility into release readiness, product stability, and production health. / liliOwn functional and regression testing strategy across microservices, SDKs, APIs, and UI layers. / liliDrive non-functional testing excellence performance, scalability, reliability, failover, and compatibility. / liliLead security testing initiatives, collaborating with DevSecOps and compliance teams to ensure adherence to ISO, SOC 2, and GDPR standards. / liliIntroduce AI-augmented testing frameworks leveraging machine learning for predictive defect detection and data drift analysis. / liliPartner with the Data Science org to establish data quality pipelines for training and inference data. / liliDefine testing standards for AI model accuracy, precision, bias, and drift monitoring. / liliEnsure data-driven validation frameworks are integrated into MLOps and deployment cycles. / liliOversee QA processes for custom deployments, integrations, and client-specific configurations. / liliBuild automation frameworks to validate end-to-end customer experience workflows and integrations (Genesys, Salesforce, Zendesk, etc.). / liliInstitutionalize CI / CD-driven test automation for faster and safer deployments. / liliEvaluate and implement next-gen QA tools for test management, performance benchmarking, and observability. / liliDrive shift-left testing culture and early defect detection through static analysis, contract testing, and chaos testing. / liliFoster collaboration between QA, DevOps, and Observability teams for quality-in-production metrics. / li / ulh3Requirements : / h3ulli10+ years of experience in software quality engineering, with 3+ years leading QA teams in a SaaS or platform environment. / liliProven experience in AI / ML or data-centric product quality, including validation of data pipelines and ML models. / liliDeep understanding of microservices architecture, cloud platforms (AWS / Azure), and CI / CD pipelines. / liliHands-on experience with automation frameworks (Selenium, Cypress, Playwright, TestNG, PyTest, etc.). / liliExpertise in performance testing tools (JMeter, Gatling, Locust) and security testing (OWASP, Burp Suite, ZAP). / liliStrong grasp of API and SDK testing, ideally for multi-platform environments (web, mobile, voice). / liliExceptional communication, leadership, and stakeholder management skills with an ability to influence across functions. / liliExperience in AI / ML testing, data validation, and model governance frameworks. / liliFamiliarity with observability stacks (ELK, Grafana, Datadog, OpenTelemetry) for production monitoring. / liliUnderstanding of GenAI systems, prompt testing, and retrieval-augmented generation (RAG) validation. / liliExposure to B2B enterprise platforms and multi-tenant SaaS architectures. / liliKnowledge of secure SDLC and compliance frameworks (SOC 2, ISO 27001). / li / ulh3Why Netomi / h3ulliWork at the frontier of AI-driven customer experience. / liliInfluence quality strategy across platform, AI, and customer success ecosystems. / liliCollaborate with top-tier engineers and data scientists in a high-growth, innovation-driven culture. / liliCompetitive compensation, fast career progression, and global exposure. / li / ulpNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. / p / div