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Head of marketing Jobs in Tulsa, OK

Last updated: 7 hours ago
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Head of Customer Experience

Head of Customer Experience

Contango ITTulsa, OK, US
$175,000.00–$225,000.00 yearly
Full-time
Location : New York City, NY or Tulsa, OK.At Contango IT, we believe that delivering.You will lead a team focused on.Customer Success and Experience, Account Management, and People Management.Custom...Show moreLast updated: 17 hours ago
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Director of Quality

Director of Quality

Hillcrest Hospital SouthTulsa, OK, United States
Full-time
Overview Hillcrest Hospital South is a full-service 180-bed hospital providing a wide range of inpatient and outpatient services using state-of-the-art technology in a friendly community setting.Pl...Show moreLast updated: 7 hours ago
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Director of Quality

Director of Quality

SimplyApplyTulsa, OK, United States
Full-time
Hillcrest Hospital South is a full-service 180-bed hospital providing a wide range of inpatient and outpatient services using state-of-the-art technology in a friendly community setting.Consistent ...Show moreLast updated: 21 hours ago
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Physician - ENT - Head & Neck

Physician - ENT - Head & Neck

Ascension HealthTulsa, OK, US
Permanent
Subspecialty Interest : Head & Neck.Call Schedule : Equitable call duties shared amongst collegial group.Practice Detail : Soon to be 4 ENTs seeking a 5th colleague. Facility : Ascension St John Medical...Show moreLast updated: 30+ days ago
Head of Portfolio

Head of Portfolio

MaximusTulsa, US
Full-time
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.Here i...Show moreLast updated: 1 day ago
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Global Head of Cloud Alliances

Global Head of Cloud Alliances

Canonical - JobsTulsa, OK, US
Full-time
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise in...Show moreLast updated: 17 hours ago
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Marketing Operations Intern

Marketing Operations Intern

Marsh LLCTulsa, OK, United States
$36,000.00–$63,000.00 yearly
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful w...Show moreLast updated: 5 days ago
Marketing Specialist

Marketing Specialist

East Central UniversityOklahoma, US
$33,000.00–$36,000.00 yearly
Marketing Specialist (Photography, Video and Social Media).Director of Communications and Marketing.The Marketing Specialist is a key member of the Communications and Marketing Department and will ...Show moreLast updated: 30+ days ago
Director of Marketing

Director of Marketing

Marmon Aerospace & Defense LLCRemote, Oklahoma
Remote
Full-time
Marmon Aerospace & Defense LLC.Come join a team where People make the difference!As a part of Marmon Holdings, Inc.As a Director of Marketing, you will be responsible for developing and executing i...Show moreLast updated: 30+ days ago
Assistant / Associate Professor of Marketing

Assistant / Associate Professor of Marketing

Oral Roberts UniversityTulsa, OK
The Oral Roberts University College of Business is accepting applications for a full-time faculty position in Marketing.Courses must be taught on the campus of Oral Roberts University.Successful ca...Show moreLast updated: 30+ days ago
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Director of Operations

Director of Operations

Davita Inc.Tulsa, OK, United States
Full-time
East 81st Street,Tulsa,Oklahoma,74133,United States of America.The Role You'd Play as a Director of Operations for a Region based in Tulsa, OK. DaVita Kidney Care is seeking an ambitious, operationa...Show moreLast updated: 1 day ago
Chair of the McDougall School of Petroleum Engineering

Chair of the McDougall School of Petroleum Engineering

University of TulsaTulsa, OK, United States
Chair of the McDougall School of Petroleum Engineering.The University of Tulsa, an independent, nondenominational university, invites nominations, applications, and expressions of interest for the ...Show moreLast updated: 30+ days ago
Marketing Specialist

Marketing Specialist

Ardent Health ServicesTULSA, Oklahoma, US
Overview Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN.Through its subsidiaries, Ardent owns and operates nearly sites of care.Our subsidiar...Show moreLast updated: 30+ days ago
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Director of Operations

Director of Operations

DaVitaTulsa, OK, United States
East 81st Street,Tulsa,Oklahoma,74133,United States of America.The Role You'd Play as a Director of Operations for a Region based in Tulsa, OK. DaVita Kidney Care is seeking an ambitious, operationa...Show moreLast updated: 26 days ago
Head Shooting Sports Coach

Head Shooting Sports Coach

Oklahoma Panhandle State UniversityOklahoma, US
The Shooting Sports Coach is responsible for assisting in the development and overall policy of the assigned division of the OPSU Shooting Sports Program. The Shooting Sports Coach must instruct tea...Show moreLast updated: 30+ days ago
Head of Industry Engagement

Head of Industry Engagement

ChobaniOklahoma
Our Sales Force is the face of Chobani! We make sure every cup we sell meets a happy customer.And it’s easy to be dedicated when you’re a part of something much bigger than yourself.We’ve got an un...Show moreLast updated: 30+ days ago
Assistant or Associate Professor of Marketing.

Assistant or Associate Professor of Marketing.

The University Of TulsaTulsa, Oklahoma, US
The Department of Management and Marketing at The University of Tulsa invites qualified individuals to apply for a tenure-track position in marketing at the rank of assistant or associate professor...Show moreLast updated: 30+ days ago
Sales Marketing Associate

Sales Marketing Associate

Sinclair Inc.Tulsa, OK, United States
Full-time
KTUL is looking for a Marketing Associate who will serve as a dedicated marketing, data, and content powerhouse across the station’s Sales and Solutions teams. From time to time, the Marketing Assoc...Show moreLast updated: 30+ days ago
Head of Customer Experience

Head of Customer Experience

Contango ITTulsa, OK, US
17 hours ago
Salary
$175,000.00–$225,000.00 yearly
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $175,000-$225,000

Head of Customer Experience

Location : New York City, NY or Tulsa, OK

Reports to : COO

About Contango IT

At Contango IT, we believe that delivering amazing customer experiences isnt just about fixing technologyits about building deep, trust-based relationships with our clients that transform the way they do business. From first contact to onboarding, implementation, and beyond , we ensure that every touchpoint is designed to surprise and delight customers, turning them from satisfied clients into evangelists .

Role Overview

As the Head of Customer Experience , you will own the entire customer journey from Account Management to Customer Experience Strategy ensuring we deliver consistent, scalable, and best-in-class experiences that drive long-term customer value . You will lead a team focused on customer retention, satisfaction, and growth , ensuring our high-touch, high-trust engagement model scales effectively.

This role requires a strategic leader who is deeply experienced in Customer Success and Experience, Account Management, and People Management . You must be able to balance the strategic and the tactical , diving deep into operational execution while shaping the long-term vision of Customer Success at Contango IT .

Key Responsibilities

1. Customer Experience Strategy & Execution

  • Design and execute a world-class customer experience strategy , ensuring that every touchpointfrom pre-sales to renewal creates trust and loyalty.
  • Establish Omotenashi-style service that anticipates customer needs and delivers value before they ask for it .
  • Build a scalable framework for delivering high-touch customer experiences at scale , ensuring consistency across all teams.
  • Own customer journey mapping and continuously refine it based on feedback, data, and evolving business needs.

2. Account Management & Customer Success

  • Lead and develop the Account Management team , ensuring they proactively build strong customer relationships and drive renewals, expansions, and advocacy .
  • Implement Customer Health Scores and predictive analytics to anticipate churn risks and upsell opportunities before they happen.
  • Develop and enforce proactive check-ins and QBRs (Quarterly Business Reviews) to maintain strong customer relationships.
  • Ensure customers fully adopt and realize value from our solutions, increasing customer retention and lifetime value .

    • 3. Customer Growth & Retention

  • Own churn mitigation strategies , ensuring we continuously monitor and improve customer satisfaction .
  • Implement customer referral programs that turn satisfied clients into active brand advocates .
  • Develop upsell and cross-sell strategies that are based on real customer needs and data-driven recommendations .
  • Align CS and Sales teams to ensure a seamless transition from prospect to customer to advocate .

    • 4. Leadership & Team Development

  • Build, mentor, and lead a high-performing Customer Success and Experience team , ensuring they have the training, tools, and support to excel.
  • Foster a customer-first culture across all teams, ensuring that every employee is focused on delivering incredible customer experiences .
  • Own customer experience training programs for the entire company, ensuring all employees are aligned with our customer-first philosophy .

    • 5. Data, Insights & Process Optimization

  • Develop and manage Customer Health Dashboards that provide real-time visibility into customer satisfaction, engagement, and potential risks.
  • Utilize customer feedback and analytics to drive continuous improvement initiatives .
  • Implement and refine automated and AI-driven processes to enhance customer interactions and efficiency .
  • Define and measure Customer Success KPIs , including NPS, CSAT, Retention Rates, Expansion Revenue, and Time-to-Value Metrics .

    • What Were Looking For

    Experience & Skills :

  • 10+ years in Customer Success, Customer Experience, or Account Management , with at least 5 years in a leadership role .
  • Proven ability to scale Customer Success and Experience teams while maintaining high-touch relationships .
  • Strong strategic thinking with the ability to execute and drive operational excellence .
  • Deep expertise in customer journey design, renewals, churn mitigation, and expansion strategies .
  • Experience working with data-driven customer insights, health scores, and predictive analytics .
  • Strong leadership skillscan inspire, coach, and develop high-performing teams .
  • Comfortable working in a fast-paced, growth-oriented environment .
  • Excellent communication skills and ability to influence cross-functional teams .

    • Bonus Points If You Have :

  • Experience in IT Managed Services or SaaS .
  • Knowledge of AI and automation tools for customer engagement .
  • Strong network within the SMB community and partner ecosystems .

    • Why Join Contango IT?

  • Culture of Excellence We are obsessed with delivering amazing customer experiences
  • Growth-Oriented We believe in investing in our team and providing opportunities for leadership.
  • Mission-Driven We dont just solve IT problems; we help our customers transform their businesses .

    • If youre passionate about Customer Success and Experience , thrive in a strategic-yet-hands-on leadership role , and want to shape the future of customer engagement at Contango IT , wed love to hear from you!