Shea Homes HoustonLocation : HoustonSummaryThis position manages and directs field activities and reporting functions associated with the construction of assigned homes in the community, optimizing the effectiveness of Trades, and ensuring Member satisfaction, quality assurance and a safe work environment. We are looking for someone with a minimum of 5 years of experience in the residential construction industry.Essential Duties and ResponsibilitiesKey Result Area #1 - Customer Satisfaction
Responsible for ensuring customer satisfaction.
Establish and maintain regular and proactive communication with assigned customers
Manage and resolve customer issues in a timely fashion and communicate progress on completion
Review surveys and associated reporting tools to understand trends and adjust accordinglyKey Result Area #2 - Scheduling and Work Planning
Manage the master plan for assigned homes, ensuring construction proceeds on schedule
Schedule Trades and coordinate schedules so that construction proceeds in synchronicity and according to master plan
Evaluate whether master plan and adjust construction phase durations when needed and where appropriate
Coordinate schedule with overall team schedule on a daily basis and maintain sequence, ensuring home is next Trade ready
Hold Trades and suppliers accountable to the construction schedule and confirm on a daily basis
Maintain projected milestones and delivery dates and communicate to community team on a weekly basis
Adjust the construction process to meet any safety, quality, budgetary, or legal requirementsKey Result Area #3 - Quality Assurance
Ensure homes are built to Company specifications and in accordance with government regulations
Have knowledge of the high potential litigation deficiencies and ensure construction practices are followed to avoid litigation
Evaluate Trade work quality and determine whether tasks are complete so that the next phase of construction can begin
Where appropriate, document corrective actions, and follow up to ensure completion of corrective items
Deliver a defect free home to the Member
Evaluate Trade performance and make recommendations regarding whether to contract with Trade in the futureKey Result Area #4 - Safety and Site Management
Ensure worksite safety
Understand and champion the Shea Homes safety program
Conduct site safety audits every week and correct all noncompliant activities and behaviors immediately
When appropriate, stop work and / or dismiss a Trade from the worksite
Ensure all tailgate safety meetings occur and proper OSHA compliant documentation is in place
Verify Trades maintain Safety Data Sheets (SDS) in accordance with OSHA requirements
Participate in monthly safety training programKey Result Area #5 - Trade Management
Manage Trade relations and regularly meeting with Trade foreman to discuss and resolve worksite progress, safety, quality and environmental issues.
Ensure complete knowledge of scopes of work before building operations begin
Authority to commit the Company to payments for regular work, change orders, and supply orders. Utilize Perseus for work outside of the scope of work and / or contract, including but not limited to the back charge process. Complete field purchase order paperwork or purchase order requests on same day non-contract work is ordered if applicable. Review and approve invoices daily.Key Result Area #6 - Government and Homeowner Association Relations
Represent the Company in on-site interactions with government inspectors, municipal officials and homeowner associations
Schedule inspections and walkthroughs of the properties with government representatives
Resolve inspection issuesKey Result Area #7 - Management / Leadership
Maintain a professional development program
Train and mentor Assistant Field Managers
Actively participate in process improvement and offer constructive input at meetings
Responsible and accountable for executing the specific responsibilities listed above in complete conformance with goals, expectations and schedule commitments of the DivisionKnowledge / ExperienceThorough understanding of the residential construction process in the following areas :
Quality
Customer satisfaction
Schedule / cycle times
Cost
Communication - Internal & External
Safety
Leadership
Compliance
Production measurement
Thorough understanding of Field Warranty Operations
Thorough understanding of office staff procedures to support the residential construction process.
A minimum of 5 years of experience in the residential construction industry with specific experience in the categories of :
On-site construction of detached single-family residences
Local Off-site construction
Warranty Service
High school graduate or equivalent required; BA / BS degree preferred.Skills / Abilities
Organized, assertive professional.
Ability to manage competing priorities and assignments and oversee completion of delegated tasks; good follow-up skills a must.
Excellent written and verbal communication skills.
Demonstrated teambuilding and leadership ability.
Computer literate in MS Office.
Understanding of basic accounting functions.
Read and understand plans, related construction documents, technical information and specifications.
Ability to read and understand contract documents and have a working knowledge of applicable contract laws and principles.
Appropriate fit for Shea Homes Houston culture a mustPhysical Demand / Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to walk, sit, and stand. The associate must occasionally lift and / or move up to approximately 50 pounds. The noise level in the work environment is usually moderate to loud.Shea Homes is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.EOE / M / F / D / V