Health services manager Jobs in Carrollton, TX

Position Purpose :

The primary objective of this role is to transform customer service into a profit center by leading the customer service and product support functions within the Data Center Strategic Business Platform. This involves enhancing operational efficiency and effectiveness to provide best-in-class customer and technical support. The role ensures the timely and high-quality delivery of service offerings, solutions, and projects to customers, thereby supporting organizational sustainability and fostering customer loyalty. Ultimately, this transformational role aims to mature and improve data center services for customers in the US, positioning the organization for long-term success.

Key Responsibilities

• Design the team to serve the best service strategy realization and growth by focusing on cost-effective service delivery model and adherence to guidelines. Uncover new service opportunities that tie well with the organization's business development as well as the effectiveness of the operation.
• Maintain and strengthen relationships with key customers to ensure long-term satisfaction and loyalty. Identify additional needs of existing customers, address their concerns, and propose relevant technical service solutions.
• Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.

Knowledge and experience :

10+ years’ experience with service Management best practices

10+ years’ experience in program or project management in a sizable organization with cross-functional teams

3-5+ years’ experience working with data center or corporate infrastructure and / or operations

Fundamental understanding of Data Center

Bachelor degree in EE, ME or equivalent professional experience