Healthcare business analyst Jobs in Springfield, MA

Senior Business Analyst

As a Senior Business Analyst within the Insurance Policy module, you'll play a critical role in shaping the internal user experience and enabling efficient sales and servicing processes. This role is instrumental in supporting the modernization and optimization of our policy administration capabilities, including product configuration, underwriting rules, and end-to-end task workflows. You'll work closely with module owners, internal stakeholders, and technical product teams to gather, analyze, and document business requirements, with a primary focus on internal-facing sale and servicing tools, product offering management, and underwriting automation. The goal is to ensure that policy functionality supports business objectives, regulatory requirements, and provides a streamlined experience for internal users across sales, service, and underwriting.

Ready to get in the driver's seat? Join us!

What you'll do

• Partner with the Module Owner and stakeholders across Internal Sales, Underwriting, Customer Service, and Product to understand business goals, user needs, and technical constraints related to the Insurance Policy module.
• Lead the elicitation and documentation of business requirements focused on policy sales, servicing workflows, and product rules configuration (including coverages, limits, endorsements, eligibility, and underwriting logic).
• Translate business requirements into functional specifications, process flows, and user stories to support IT development teams.
• Analyze and optimize internal user workflows related to quote, bind, policy changes, renewals, and cancellations to reduce manual effort and increase efficiency.
• Work closely with Underwriting and Product teams to define and manage rules logic and automation criteria for policy issuance and servicing.
• Collaborate with developers and QA teams to ensure accurate implementation of requirements and participate in UAT to validate business functionality.
• Document and maintain a comprehensive record of requirements, change logs, process documentation, and decision rationale.
• Support root cause analysis of production issues and assist in solution identification through historical requirement analysis.
• Ensure compliance with insurance regulatory requirements and adherence to internal governance and data standards.
• Monitor trends in policy administration and contribute to continuous improvement of systems and processes aligned with business strategy.

This might describe you

Other things to note

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world's largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions : Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.

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