Handle a high volume of outbound calls autodialed by the telephony system to schedule services
Receive inbound callbacks to schedule services and / or perform other customer service activities
Utilize a call script to position the value of the free-in home or virtual health risk evaluations and use scripted verbiage that will help overcome objections and offer rebuttals
Navigate through multiple computer applications with speed & accuracy
Adapt to learn new call types when business needs change & flex support in those areas
Maintain a productive workload making 80+ outbound calls and working towards quotas to schedule appointments
WORK AT HOME REQUIREMENTS
High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular / Wireless Carrier Internet Services)
Must have a hard-wired internet connection via ethernet cable to modem / router that you own / are responsible for. (Continuum will ship you company equipment to use)
Dedicated, Quiet, & Secured Workspace with No Distractions
A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS :
18+ Years & High School diploma or its equivalent
Minimum of 6 months of call center experience (sales & healthcare industry preferred)
Self-driven and able to focus on the same task / objective for long periods of time
Exceptional customer service, active listening, and verbal and written communication skills
High computer proficiency & overall technical knowledge
Willing to work any shift between 8 : 00am-8 : 00pm Monday through Friday, and 9 : 00am-5 : 30pm Saturday & Sunday Eastern standard time + holidays & weekends
Professional positive attitude & courteous telephone etiquette
Customer focused personality and the motivation to achieve goals
BENEFITS & PERKS :
14-15 per hour + Monthly Bonuses + Overtime during peak needs
Access up to 50% of your pay immediately after your shift
Health Insurance (Medical, Dental, Vision) & Other Benefits