Hearing instrument specialist Jobs in Grand Prairie, TX

Rebuild Specialist

Caterpillar's Electric Power Division is seeking a Rebuild Specialist to support global aftermarket growth through the development and commercial deployment of rebuild offerings. This role focuses on shaping how rebuild solutions are defined, priced, and executed across the dealer network by combining technical knowledge with commercial experience and field engagement. The Rebuild Specialist works closely with dealers, sales teams, and internal partners to translate service data into practical, dealer-ready commercial offerings that improve customer value, profitability, and lifecycle performance.

What You Will Do:

• Analyze dealer work orders, rebuild scopes, parts content, and labor structures to identify rebuild cost drivers and commercial opportunities.
• Support the development and refinement of tiered rebuild and repair offerings aligned to customer needs, dealer capabilities, and lifecycle strategies.
• Build and maintain rebuilding pricing frameworks and benchmarks to support competitive positioning and consistent market execution.
• Partner with Sales, Marketing, Parts Pricing, and Product Groups to ensure rebuild offerings are commercially viable and field-ready.
• Work directly with Caterpillar dealers to support rebuild strategy deployment, offering adoption, and commercial execution.
• Participate in dealer workshops and field engagements to champion rebuild frameworks, pricing logic, and value propositions.
• Translate technical and financial rebuild data into clear insights and recommendations for internal stakeholders and leadership.
• Support aftermarket new product introductions and repair option launches by ensuring rebuild offerings align with enterprise growth objectives.
• Incorporate dealer and field feedback to continuously improve rebuild offerings and go-to-market approaches.

What You Will Have:

Customer Focus

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Facilitates creation of the 'right' products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Advises others on creating customer focused environments in various scenarios. Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge

Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Discusses industry-specific flagship products and services. Demonstrates current knowledge of the regulatory environment for industry segment. Describes the contribution of own function as it relates to the industry segment. Participates in major industry professional associations; subscribes to industry-specific publications. Currently works with a major industry segment and associated functions and features.

Effective Communications

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Reviews others' writing or presentations and provides feedback and coaching. Adapts documents and presentations for the intended audience. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Communicates well downward, upward, and outward. Employs appropriate methods of persuasion when soliciting agreement. Maintains focus on the topic at hand.

Value Selling

Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Uses 'value selling' techniques to successfully engage customers. Research the customer's industry and organization before attempting sales calls. Discusses issues and considerations regarding current 'value selling' practices and recommends potential improvements. Quantifies proposed costs, benefits and value in customer terms. Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.

Decision Making and Critical Thinking

Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Differentiates assumptions, perspectives, and historical frameworks. Evaluates past decisions for insights to improve decision-making process. Assesses and validates decision options and points and predicts their potential impact. Advises others in analyzing and synthesizing relevant data and assessing alternatives. Uses effective decision-making approaches such as consultative, command, or consensus. Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Business Development

Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization. Summarizes the stages of the business development lifecycle. Assists in developing new geographical areas for the organization's products or services. Implement common business development incentive programs. Assists in creating an incentive plan to encourage new business growth and development. Research approaches for exploring new business opportunities.

Negotiating

Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Uses active listening and probing techniques to surface problems, issues, and interests. Demonstrates a willingness to examine own position. Presents own position and listens attentively to position of others.

Relationship Management

Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Communicates to clients regarding expectations of all parties. Participates in negotiating the terms of the business relationship. Conducts periodic reviews of work effort, progress, issues, and successes. Maintains productive, long-term relationships with clients or vendors. Creates opportunities to educate support teams on client priorities. Empowers others to establish collaborative, healthy relationships.

Top Candidates Will Have:

• Background in dealer service operations, product support, rebuilds, repair options, or aftermarket commercial roles.
• Understanding of Caterpillar dealer business models and service operations.
• Experience with analytical tools such as Excel, Lens, ThoughtSpot, or SIS Web.
• Demonstrated commercial acumen and customer-focused problem solving.
• Strong interpersonal skills and comfort leading discussions in workshop or field environments.

Additional Information:

• This position supports global dealer engagement and requires periodic travel to dealer locations and regional meetings up to 30%.
• Locations: Dubai, Dallas, Peoria Area (Mossville, Learning Center), Lafayette.
• Relocation assistance will be considered for US locations.
• Visa Sponsorship is not available for this position.

Summary Pay Range: $128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement *

* These benefits also apply to part-time employees