Help desk analyst Jobs in Honolulu, HI

What you can expect :

The Deal Desk team at Zoom sits within the Finance department providing strategic, cross-functional, and comprehensive assistance to sales contracting and financial compliance, process improvements, and building scalable solutions that help our sales teams and leadership make informed decisions.

About the Team :

We are a distributed team with coverage across all GEOs and collaborate daily with most customer-oriented functions in the organization (Sales, Legal and Finance Revenue, and others).

About the Role :

The Senior Deal Desk Analyst will play a meaningful role in structuring and approving all significant transactions within Zoom across the AMER region and is essentially helping craft deals that drive our revenue growth.

This role can be based in North America, with the ability to work PST hours.

Be the trusted advisor to the sales team, collaborating on pricing, product, and commercial terms for non-standard transactions

Collaborate with regional Sales leadership and Account Executives to develop pricing strategies, dynamic Excel models, and terms sheets as part of the proposal building process primarily for Enterprise and Strategic Accounts

Maintain a holistic view of a deal during contract negotiations; drive internal stakeholder discussions and alignment on customer concerns or key business issues that arise during negotiations to help move deals forward

Be a subject matter expert on sales and revenue compliance policies and advise Account Executives on alternative compliant contract options; ability to think outside of the box

Partner with the revenue team to review or address revenue recognition concerns for non-standard deal structures

Review and partner on order booking & fulfillment processes within Salesforce & billing system

Develop robust and repeatable deal processes, identifying process improvement, automation, and sales training opportunities

Provide sales training and enablement of quoting, pricing, and processes

Lead and assist with other special projects, as needed

What we're looking for :

Must be located in PST TIme Zone

5+ year’s experience in Deal Desk or similar position & BS / BA or equivalent

Experience with Salesforce and CPQ is essential for this role

Experience working with Mid - Large Commercial teams & Data Analytics, reports

Strong understanding of revenue accounting fundamentals

Skilled in drafting commercial terms and knowledge of deal economics

Proficient with using (Google Sheet or Microsoft Excel) and Lucidchart is essential

Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details

Team player and effective communicator with all levels of management and cross-functional organizations

Salary Range or On Target Earnings :

Minimum :

76,800.00

Maximum : 186,200.00

In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date :

04 / 24 / 25

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn () for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form () and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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