VirtualVocationsChesapeake, Virginia, United States
2 days ago
Job type
Full-time
Job description
A company is looking for a Help Desk Technician to support technical issues for end users across the organization.Key ResponsibilitiesProvide troubleshooting assistance to remote end-users for hardware / software issuesIdentify issues and recommend long-term strategies for hardware / software needsConfigure hardware for new employees and support software rolloutsRequired QualificationsMinimum two years of experience in a customer service roleExperience working in an IT environment preferredHigh school diploma or GEDStrong knowledge of Windows, PC troubleshooting, and MS 365Knowledge of VPN, firewall, and security protocols for LAN and WAN