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Help desk analyst Jobs in Phoenix, AZ

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Help desk analyst • phoenix az

Last updated: 2 days ago
Help Desk Technician

Help Desk Technician

Motion RecruitmentPhoenix, Arizona, United States
Full-time
We are seeking a full time, on site Help Desk Technician based in Phoenix, AZ.You'll join out IT team working 5 days a week at our Phoenix office, supporting our user community by troubleshooting h...Show moreLast updated: 4 days ago
Help Desk

Help Desk

Dickinson WrightPhoenix, AZ, US
Full-time
Staff designated at Dickinson Wright PLLC (“the Firm”) as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless othe...Show moreLast updated: 30+ days ago
Help Desk Representative

Help Desk Representative

Ideal ForcePhoenix, AZ, USA
Full-time
Please find below additional details about this job.Kindly respond with your most up to date resume if you would like to pursue this opportunity. Under general supervision, provides customer service...Show moreLast updated: 3 days ago
Help Desk Representative

Help Desk Representative

V-Soft ConsultingPhoenix, Arizona
Full-time
Help Desk Representative (Hybrid).Primary Location : Phoenix, Arizona.V-Soft Consulting is currently hiring for a.Customer Service Experience (up to 60 calls a day). Under general supervision, provid...Show moreLast updated: 3 days ago
Help Desk Representative

Help Desk Representative

S R INTERNATIONAL INCPhoenix, AZ, US
Full-time
Under general supervision, provides customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, func...Show moreLast updated: 3 days ago
Help Desk Technician (Tier 1 Agent)

Help Desk Technician (Tier 1 Agent)

Agil3 Technology Solutions (A3T)•Tempe, AZ, US
Full-time
Quick Apply
The Tier 1 Agent serves as the first point of contact for all IT-related inquiries and incidents through the OneStop Help Desk. The agent provides initial troubleshooting, incident resolution for ro...Show moreLast updated: 30+ days ago
Help Desk Support

Help Desk Support

Mesa AirlinesPhoenix, AZ
Full-time
Build, set up, and install computer hardware according to Mesa Air policies, procedures, and standards.Answer requests from system users. provide information and 1st level troubleshooting; escalate...Show moreLast updated: 30+ days ago
Help Desk Analyst I

Help Desk Analyst I

Phoenix Children’sPhoenix
Full-time
The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Childrens staff.The Level I A...Show moreLast updated: 4 days ago
Help Desk Representative

Help Desk Representative

ABCS, Inc.Phoenix, AZ, US
Temporary
Title : Help Desk Representative Duration : 12 months Contract to Hire Location : 2010 W Encanto Blvd, Phoenix AZ 85009 Pay Rate : Upto $23 / hr on W2 (All inclusive / no benefits) Job Description : Under...Show moreLast updated: 2 days ago
Application Support Help Desk Analyst

Application Support Help Desk Analyst

VirtualVocationsPhoenix, Arizona, United States
Full-time
A company is looking for an Application Support / Tier 3 Help Desk Analyst.Key Responsibilities Provide expert troubleshooting for complex application issues and handle Tier 1 and Tier 2 help req...Show moreLast updated: 4 days ago
  • Promoted
Help Desk Representative-Phoenix, AZ

Help Desk Representative-Phoenix, AZ

StaffingPhoenix, AZ, US
Full-time
Small Business Help Desk Representative.Job schedule : 40 hours, On-site 4 days in office, 1 day at home.Interview process : Webex - one interview. Small Business Insurance Help Desk Team will be res...Show moreLast updated: 22 days ago
Help Desk - Tier 1

Help Desk - Tier 1

IntraEdgeScottsdale, AZ, US
Full-time
Responsibilities : -Facilitate Service Desk incident response / resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expecta...Show moreLast updated: 30+ days ago
  • Promoted
HR Service Desk Analyst

HR Service Desk Analyst

Abacus Service CorporationTempe, AZ, US
Full-time
The HR Service Desk Analyst is primarily responsible for the delivery of day to day HR activities to employees, supervisors, and managers, ensuring that the company upholds best practices and remai...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Receptionist

Front Desk Receptionist

LHHPhoenix, AZ, US
Full-time
LHH Recruitment Solutions is partnered with a growing Corporate Office in Phoenix, AZ that is looking for a Front Desk Coordinator support the team. This is a full-time-in-office Monday through Frid...Show moreLast updated: 30+ days ago
Help Desk Representative

Help Desk Representative

SunSoft OnlinePhoenixPhoenix, AZ, us
Full-time
This is a contract to hire role.Job summary : Under general supervision, provides customer service and technical support by applying a broad understanding of computer systems products and services.Ma...Show moreLast updated: 4 days ago
IT Support Services II-Help Desk

IT Support Services II-Help Desk

CourserPhoenix, AZ, US
Full-time
Quick Apply
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture buil...Show moreLast updated: 30+ days ago
IT Manager - Help Desk

IT Manager - Help Desk

pulteGroupTempe, AZ
Full-time
Build a Career That Builds Your Future — with PulteGroup! .Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and...Show moreLast updated: 30+ days ago
Customer Help Desk Technician

Customer Help Desk Technician

Sunrise SystemsPhoenix, Arizona, United States
Temporary
Quick Apply
Tentative Shift Start Time : 6 : 00 AM- 6pm.Contract (potential to go longer based on business need).SUMMARY STATEMENT : Under general supervision, provides customer service and technical support by ap...Show moreLast updated: 30+ days ago
Help Desk Support II

Help Desk Support II

Wheeler Staffing PartnersScottsdale, AZ, US
Full-time
Quick Apply
Location : Scottsdale, AZ 85255.Job Type : Contract - 12 months.Openings : 2 Positions Available.Shift : Monday–Friday, 8 : 00 AM – 5 : 00 PM. Pay Rate : $25 / hr, flexible up to ~$26 / hr depending on...Show moreLast updated: 30+ days ago
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Help Desk Technician

Help Desk Technician

Motion RecruitmentPhoenix, Arizona, United States
4 days ago
Job type
  • Full-time
Job description

We are seeking a full time, on site Help Desk Technician based in Phoenix, AZ. You'll join out IT team working 5 days a week at our Phoenix office, supporting our user community by troubleshooting hardware, software, and network issues. This role is hands on, customer facing, and ideal for someone who thrives in a fast paced, in person environment. You would be the go to tech hero for our organization, making a real impact by resolving issues, improving user productivity, and helping shape our internal tech culture. You'll gain experience across a broad range of technologies, work alongside senior IT staff, and develop valuable skills in a stable, growing company that encourages certification and advancement. Being on site means you'll build strong relationships, get immediate feedback, and be highly visible to leadership.

Required Skills & Qualifications

  • 1-3 years of technical support experience in an on site environment
  • Proficient with installing / configuring Windows and / or macOS systems
  • Strong customer service skills and ability to communicate clearly with non technical users
  • Familiarity with basic networking and peripherals

Ability to prioritize tasks, manage multiple tickets simultaneously, and meet SLAs

Desired Skills and Experience

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
  • Experience with enterprise ticketing systems (ServiceNow, Jira, Zendesk).
  • Familiarity with Active Directory, remote support tools, mobile device management (MDM).
  • Basic scripting / automation (PowerShell, Bash) or willingness to learn.
  • Experience working in a 24×7 environment or performing after-hours support as needed.
  • Additional certification such as CompTIA Network+, Microsoft 365 Administrator, or ITIL Foundation.

    Tech Breakdown

  • 40% – Desktop & laptop OS (Windows 10 / 11, macOS)
  • 20% – Office productivity tools and common applications
  • 15% – Network / Connectivity (WiFi, VPN, printing)
  • 15% – Ticketing & remote support tools (ServiceNow, Jira, TeamViewer)
  • 10% – Hardware peripherals & mobile device support

    Daily Responsibilities

  • 50% : Serve as first-line technical support for end-users — respond to tickets, solve hardware / software / network problems, document solutions, and escalate when needed.
  • 20% : Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
  • 15% : Assist with network connectivity issues, access rights, and user account setups / deactivations.
  • 10% : Maintain the help desk knowledge base — update documentation, share best practices, and train users on common tools.
  • 5% : Participate in IT projects (e.g., hardware roll-outs, software upgrades, office moves) as directed by senior IT team.

    The Offer

    Bonus  OR  Commission eligible

    You will receive the following benefits :

  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Stock Options

    Applicants must be currently authorized to work in the US on a full-time basis now and in the future.