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Help desk Jobs in Alexandria, VA

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Help desk • alexandria va

Last updated: 1 day ago

Help Desk Specialist

AmpcusWashington, DC
Full-time

Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented Team.Our client is seeking one Helpdesk Specialist candidate to provide support to ... Show more

Help Desk Technician

Next Step Systems – Recruiters for Information Technology Jobs Top IT Recruiting FirmWashington D.C., DC, USA
Full-time

Help Desk Technician, Washington, DC.This Help Desk Technician position will provide hands-on technical support related to computer systems, hardware, or software.This Help Desk Technician position... Show more

Help Desk Specialist

Athena Technology GroupWashington, D.C., USA
Full-time

Ford House Office Building, 4th Floor  .This position is contingent upon award of the contract.ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and... Show more

Help Desk Manager

SiloSmashersArlington, VA, USA
Full-time
Quick Apply

This position is part of a proposal submission and is contingent upon contract award.Oversee help desk operations to ensure efficient and timely support.Manage a team of technicians, set performanc... Show more

IT Help Desk Specialist

KMRG, LLCWashington, DC, US
$108,000.00 yearly
Full-time
Quick Apply

IT Help Desk Specialist Location: Washington, DC Schedule: Full-time, onsite Monday-Friday Salary: $108,000 - $125,000 We are seeking an experienced IT Help Desk Specialist to support the Congressi... Show more

Help Desk Analyst

CACI International IncAlexandria, VA, US
$86,600.00 yearly
Full-time

Job Title: Help Desk AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of ... Show more

Help Desk Specialist

S2TechnologiesWashington, DC, USA
$69,000.00 yearly
Full-time
Quick Apply

Position Title: Help Desk Specialist.IT support for AF/A10 users in a fast‑paced, mission‑focused environment.In this role, you will serve as the primary technical resource for troubleshooting work... Show more

Help Desk Program Manager

General DynamicsWashington, DC, United States
$148,750.00 yearly
Full-time

Seize your opportunity to make a personal impact as a Help Desk Program Manager.This position demands a proven leader who can manage complex IT help desk operations, drive continuous process improv... Show more

Help Desk Technician - FSP

Zachary PiperWashington, DC
Full-time

Zachary Piper Solutions is seeking a qualified .This position encompasses various workstreams and responsibilities, contributing to the provision of x7x services.Requires an active TS/SCI FULL SCOP... Show more

Help Desk Specialist

NuAxis InnovationsFalls Church, VA, US
Full-time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.We know tech, but we love people.NuAxis is home to thinkers and feelers; engineers ... Show more

 • Promoted

Help Desk Technician

Signature ConsultantsUSA, District of Columbia, Washington
Full-time
Quick Apply

ONSITE - 5 DAYS/WEEK - WASHINGTON D.Job Description: Help Desk Technician.Provide technical support to client end-user desktops, laptops with docking stations and mobile devices.This includes suppo... Show more

Help Desk Specialist

JCS Solutions LLCArlington, VA, US
Full-time
Quick Apply

Grow, innovate, and generate progress:.Harness your expertise to solve challenges and celebrate success!   Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and ... Show more

Help Desk Program Manager

General Dynamics Information TechnologyWashington, DC, United States
$148,750.00 yearly
Full-time

Seize your opportunity to make a personal impact as a Program Manager supporting a 24/7/365 Help Desk program for a government customer.GDIT is your place to make meaningful contributions to challe... Show more

Journeyman IT Help Desk Specialist

GDR DefenseWashington State Department, WA, United States
Full-time
Quick Apply

MessageBody">Job Title: Journeyman IT Help Desk Specialist</b></div> <div><b>Location:</b> Congressional Budget Office (CBO), Washington, DC (On-site)</div... Show more

Help Desk Senior (Guantanamo Bay)

Agil3 Technology Solutions (A3T)ARLINGTON, VA, US
Full-time
Quick Apply

As the Helpdesk Support (Senior) (NCR), you will act as a model of customer service excellence to all organizational staff members.You will participate in a team of highly qualified profession... Show more

Help Desk Manager

Client Solution ArchitectsWashington, DC, United States
Full-time

Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite in the Washington DC area.For nearly 50 years, CSA has delivered integrated technology and oper... Show more

Tier II Help Desk

KeenLogicAlexandria, VA, US
Full-time
Quick Apply

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA.This positio... Show more

HRSM Help Desk Manager

ProSidian ConsultingWashington, DC, United States
Full-time

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices.ProSidian services focus on t... Show more

Help Desk Specialist

IntePros FederalWashington, DC, USA
$60,000.00 yearly
Full-time
Quick Apply

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level.Information Technology environment.You will have the chance to support our government clie... Show more

Help Desk Support

Essnova Solutions, Inc.Washington, DC, US
Full-time
Quick Apply

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation.Operate and manage ... Show more

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Help Desk Specialist

Help Desk Specialist

AmpcusWashington, DC
30+ days ago
Job type
  • Full-time
Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.



Job Title: Help Desk Specialist

Location: Washington, DC (Onsite)

Job Summary:
Our client is seeking one Helpdesk Specialist candidate to provide support to our internal customers onsite and offsite. You will be responsible for responding to inquiries and requests for assistance with software, technical, and other problems to be resolved.

This position provides expertise, advice, and advanced knowledge, including in-depth problem solving, to users or customers to help diagnose and resolve their computer or system equipment issues.

The helpdesk position is responsible for troubleshooting methods to fix a problem with a network, and they will log complaints into a database. In addition to documentation, initiating online reports will be a daily task. Amongst other responsibilities, the support desk will open, track, and close trouble tickets, and remain on top of status updates and requests, while reporting back to the customer.

Job Responsibilities:
  • Provide IT on-site support for all sites (HQ site and all remote sites)
  • Provide technical support for Apple Devices and Dell Devices
  • Provide Apple training to the end users
  • Provide expert-level Audio/Video (AV) support to boardrooms and conference rooms
  • Respond to requests for technical assistance in person, via phone, or electronically
  • Receive and respond to IT support requests in a timely manner, following set procedures for logging, reporting, and monitoring the desktop environment set by the IT Director
  • Provide assistance in areas of project management and running and managing large projects.
  • Manage operations, projects, and administer help desk software
  • Track and route problems and requests, and document resolutions
  • Track asset inventory, warranty, and license information, and update the asset management system
  • Troubleshoot and resolve problems with: Windows Desktop and mobile device systems on-site, remotely or by phone. Office hosted applications, SharePoint, and additional workplace software products Printers, devices, and peripherals Cell phones, tablets, and other mobile/wireless devices
  • Provide guidance and training to Staff on the operation of systems and products, and where appropriate, provide recommendations for improvements.
  • Responsible for hardware and software deployments and IT inventory of said equipment.

Preferred Experience & Qualifications:
  • Prior experience tracking and maintaining accurate IT Inventory records
  • Reliable personal transportation to provide service and equipment transport at the remote sites required in a timely manner each workday.
  • Able to lift pounds regularly required.
  • Maintain accurate inventory records
  • Always demonstrate proactive customer care behaviors.



Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.